Amazon keeps cancelling our removal orders and has been happening since May 12
Hello @Christine_Amazon
We’ve been attempting to place removal orders, but unfortunately, every single one has been automatically cancelled by the system without explanation.
Despite creating multiple cases, we have yet to receive a definitive resolution. The situation is critical, as we have seasonal inventory that needs to be cleared, and stranded units are beginning to negatively impact our IPI performance.
One of the pending cases currently under review by the leadership team is:
Case ID: 17808203831
However, we have not received any updates yet.
We would greatly appreciate it if you could look into this matter and help expedite a resolution.
Thank you for your support.
Amazon keeps cancelling our removal orders and has been happening since May 12
Hello @Christine_Amazon
We’ve been attempting to place removal orders, but unfortunately, every single one has been automatically cancelled by the system without explanation.
Despite creating multiple cases, we have yet to receive a definitive resolution. The situation is critical, as we have seasonal inventory that needs to be cleared, and stranded units are beginning to negatively impact our IPI performance.
One of the pending cases currently under review by the leadership team is:
Case ID: 17808203831
However, we have not received any updates yet.
We would greatly appreciate it if you could look into this matter and help expedite a resolution.
Thank you for your support.
19 replies
JiAlex_Amazon
@Seller_neuHQZWgcGHig
Following up on your post. I take a look on the case provided, I have reviewed the details and can confirm that your request is currently under active investigation by our specialized team. At this stage, I recommend waiting for the completion of the review process to ensure a thorough evaluation of your case. Our team is working diligently to provide you with a comprehensive resolution.
Please note that you will be notified as soon as a final determination has been made. We appreciate your patience during this process.
-JiAlex
Seller_jBP4wrDRajiDW
The same here, since approximately the middle of May.
Seller_gqxVRHg9Ec1sd
Me too, keeps being cancelled, I get no message whatsoever from them and they keep telling me to wait 90 days it's the only thing they say like robots
And there is also no way to see the situation
Seller_7hGoB5ghJX0Vy
same here . all the time cancelled since middle May . Now , im worry that Amazon will disposed our inventory if ''they can't not return the products'' . we have over 15 removal orders . all the time cancelled. Also the one that Amazon automatic created the removal order. now i can't get my stuff back . Amazon what is going on ?????
Seller_7hGoB5ghJX0Vy
hi any update on the side ? Got the same issue . Amazon replied " Upon checking, we see that units are cancelled because the units are stored in ineligible locations "
