Your account is Inactive
My seller account has recently been placed in an Inactive status. I followed all the required reactivation steps: updated the charge method, uploaded the necessary docs and received an email confirming a successful verification and reactivation. Now, when I log in to my seller account, I see the following issue:

I click "Continue" and get the following:

After that, when I click anything, I get the same "Inactive Account" issue again (as shown in the fitst screenshot). I can not open a case with seller support, I can not check the account health, I can not do anything because all the tabs lead to the same "Inactive Account" issue. I can go to the "Account Info" page in settings. I tried to update my charge method from there as I did the previous time (choosing the same credit card I had before) but nothing changed. There are no instructions on what to do, no email, no anything.
I do not understand how to solve that problem. Can anybody help?
Your account is Inactive
My seller account has recently been placed in an Inactive status. I followed all the required reactivation steps: updated the charge method, uploaded the necessary docs and received an email confirming a successful verification and reactivation. Now, when I log in to my seller account, I see the following issue:

I click "Continue" and get the following:

After that, when I click anything, I get the same "Inactive Account" issue again (as shown in the fitst screenshot). I can not open a case with seller support, I can not check the account health, I can not do anything because all the tabs lead to the same "Inactive Account" issue. I can go to the "Account Info" page in settings. I tried to update my charge method from there as I did the previous time (choosing the same credit card I had before) but nothing changed. There are no instructions on what to do, no email, no anything.
I do not understand how to solve that problem. Can anybody help?
3 replies
Roberto_Amazon
Hello! @Seller_n6mOLVoQr3dTu
I have reviewed your account and confirm it is currently active. Please let us know if you are still facing issues.
Regards,