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Seller_n6mOLVoQr3dTu

Your account is Inactive

My seller account has recently been placed in an Inactive status. I followed all the required reactivation steps: updated the charge method, uploaded the necessary docs and received an email confirming a successful verification and reactivation. Now, when I log in to my seller account, I see the following issue:

img

I click "Continue" and get the following:

img

After that, when I click anything, I get the same "Inactive Account" issue again (as shown in the fitst screenshot). I can not open a case with seller support, I can not check the account health, I can not do anything because all the tabs lead to the same "Inactive Account" issue. I can go to the "Account Info" page in settings. I tried to update my charge method from there as I did the previous time (choosing the same credit card I had before) but nothing changed. There are no instructions on what to do, no email, no anything.

I do not understand how to solve that problem. Can anybody help?

217 views
3 replies
Tags:Account Health, Deactivated
20
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user profile
Seller_n6mOLVoQr3dTu

Your account is Inactive

My seller account has recently been placed in an Inactive status. I followed all the required reactivation steps: updated the charge method, uploaded the necessary docs and received an email confirming a successful verification and reactivation. Now, when I log in to my seller account, I see the following issue:

img

I click "Continue" and get the following:

img

After that, when I click anything, I get the same "Inactive Account" issue again (as shown in the fitst screenshot). I can not open a case with seller support, I can not check the account health, I can not do anything because all the tabs lead to the same "Inactive Account" issue. I can go to the "Account Info" page in settings. I tried to update my charge method from there as I did the previous time (choosing the same credit card I had before) but nothing changed. There are no instructions on what to do, no email, no anything.

I do not understand how to solve that problem. Can anybody help?

Tags:Account Health, Deactivated
20
217 views
3 replies
Reply
3 replies
user profile
Roberto_Amazon

Hello! @Seller_n6mOLVoQr3dTu

I have reviewed your account and confirm it is currently active. Please let us know if you are still facing issues.

Regards,

00
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user profile
Seller_n6mOLVoQr3dTu

Your account is Inactive

My seller account has recently been placed in an Inactive status. I followed all the required reactivation steps: updated the charge method, uploaded the necessary docs and received an email confirming a successful verification and reactivation. Now, when I log in to my seller account, I see the following issue:

img

I click "Continue" and get the following:

img

After that, when I click anything, I get the same "Inactive Account" issue again (as shown in the fitst screenshot). I can not open a case with seller support, I can not check the account health, I can not do anything because all the tabs lead to the same "Inactive Account" issue. I can go to the "Account Info" page in settings. I tried to update my charge method from there as I did the previous time (choosing the same credit card I had before) but nothing changed. There are no instructions on what to do, no email, no anything.

I do not understand how to solve that problem. Can anybody help?

217 views
3 replies
Tags:Account Health, Deactivated
20
Reply
user profile
Seller_n6mOLVoQr3dTu

Your account is Inactive

My seller account has recently been placed in an Inactive status. I followed all the required reactivation steps: updated the charge method, uploaded the necessary docs and received an email confirming a successful verification and reactivation. Now, when I log in to my seller account, I see the following issue:

img

I click "Continue" and get the following:

img

After that, when I click anything, I get the same "Inactive Account" issue again (as shown in the fitst screenshot). I can not open a case with seller support, I can not check the account health, I can not do anything because all the tabs lead to the same "Inactive Account" issue. I can go to the "Account Info" page in settings. I tried to update my charge method from there as I did the previous time (choosing the same credit card I had before) but nothing changed. There are no instructions on what to do, no email, no anything.

I do not understand how to solve that problem. Can anybody help?

Tags:Account Health, Deactivated
20
217 views
3 replies
Reply
user profile

Your account is Inactive

by Seller_n6mOLVoQr3dTu

My seller account has recently been placed in an Inactive status. I followed all the required reactivation steps: updated the charge method, uploaded the necessary docs and received an email confirming a successful verification and reactivation. Now, when I log in to my seller account, I see the following issue:

img

I click "Continue" and get the following:

img

After that, when I click anything, I get the same "Inactive Account" issue again (as shown in the fitst screenshot). I can not open a case with seller support, I can not check the account health, I can not do anything because all the tabs lead to the same "Inactive Account" issue. I can go to the "Account Info" page in settings. I tried to update my charge method from there as I did the previous time (choosing the same credit card I had before) but nothing changed. There are no instructions on what to do, no email, no anything.

I do not understand how to solve that problem. Can anybody help?

Tags:Account Health, Deactivated
20
217 views
3 replies
Reply
3 replies
3 replies
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Roberto_Amazon

Hello! @Seller_n6mOLVoQr3dTu

I have reviewed your account and confirm it is currently active. Please let us know if you are still facing issues.

Regards,

00
Follow this discussion to be notified of new activity
user profile
Roberto_Amazon

Hello! @Seller_n6mOLVoQr3dTu

I have reviewed your account and confirm it is currently active. Please let us know if you are still facing issues.

Regards,

00
user profile
Roberto_Amazon

Hello! @Seller_n6mOLVoQr3dTu

I have reviewed your account and confirm it is currently active. Please let us know if you are still facing issues.

Regards,

00
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