4th review of the account and deactivation of shipments performed by the Seller
Hello everyone,
Despite providing all necessary documentation during multiple account reviews, our operations have been repeatedly interrupted, unfairly impacting our business activities.
Timeline of Recent Reviews and Actions Taken:
- On April 4, our account was placed under review. We provided full delivery proof, but the account was only reactivated on May 5, after the standard 30-day review period had elapsed.
- On May 28, another review was initiated. We again provided all necessary delivery proof, but the account was only reactivated on June 27.
- On July 3, the shipping feature performed by the seller was disabled. We provided delivery documents and were reactivated on July 9.
- On July 14, this feature was suspended once again.
We cannot understand the reason for this cycle. We are unable to conduct business. Each time, we submit our documents and evidence. However, we are repeatedly entering this cycle. What is the issue? We require information. It is unfair to be continuously under review without being provided with information.
Is there an official who can explain this situation? Or any other seller having this problem? There is no problem with account health, no warning, no issues.
Best regards.
4th review of the account and deactivation of shipments performed by the Seller
Hello everyone,
Despite providing all necessary documentation during multiple account reviews, our operations have been repeatedly interrupted, unfairly impacting our business activities.
Timeline of Recent Reviews and Actions Taken:
- On April 4, our account was placed under review. We provided full delivery proof, but the account was only reactivated on May 5, after the standard 30-day review period had elapsed.
- On May 28, another review was initiated. We again provided all necessary delivery proof, but the account was only reactivated on June 27.
- On July 3, the shipping feature performed by the seller was disabled. We provided delivery documents and were reactivated on July 9.
- On July 14, this feature was suspended once again.
We cannot understand the reason for this cycle. We are unable to conduct business. Each time, we submit our documents and evidence. However, we are repeatedly entering this cycle. What is the issue? We require information. It is unfair to be continuously under review without being provided with information.
Is there an official who can explain this situation? Or any other seller having this problem? There is no problem with account health, no warning, no issues.
Best regards.
2 replies
Connor_Amazon
Hi @Seller_X6jKKiV6whcnC
Connor from Amazon here, thank you for reaching out to us.
I do understand your frustration and I am here to help.
I've reviewed your account and I see that you have been temporarily deactivated for missing product safety compliance requirements and evidence of delivery of your products.
To avoid future deactivations please make sure that all of compliance and tracking information are uploaded.
At this time, to move forward with your seller account reactivation, please address the violation by submitting an appeal by going to : Performance --> Account Health --> Click on the yellow Submit Appeal button.
Please let us know if you have any other questions.
-Connor
Seller_dotifYADa0BWY
Curious...where are you sourcing your products? Thru the manufaturer authorized wholesale distribution or retail? Many simioar cases have been discussed on the forum and it traces back to your supply chain.
