What should I do with my order due to a Canada Post strike?
Due to the Canada Post strike, most orders cannot be delivered, but the delivery time cannot be changed. How should I handle my order?
Tell the customer that the package cannot be delivered,The customer gave me a bad review on my account,I requested to delete but was told that it does not meet the review deletion policy and cannot be deleted. I applied for an extension of delivery time, but Amazon customer service told me that I cannot extend the delivery time.
I can only tell the customer to extend the delivery, but the customer will give me a bad review on my account. What should I do?
@Quincy_Amazon
What should I do with my order due to a Canada Post strike?
Due to the Canada Post strike, most orders cannot be delivered, but the delivery time cannot be changed. How should I handle my order?
Tell the customer that the package cannot be delivered,The customer gave me a bad review on my account,I requested to delete but was told that it does not meet the review deletion policy and cannot be deleted. I applied for an extension of delivery time, but Amazon customer service told me that I cannot extend the delivery time.
I can only tell the customer to extend the delivery, but the customer will give me a bad review on my account. What should I do?
@Quincy_Amazon
4 replies
Seller_Hi7wbO2Kbo6bl
Why are you allowing Canadian orders?
You will probably need to cancel the order. And yes, there is a chance of negative feedback.
Take whatever measures are necessary to prevent Canadian orders until the strike is settled.
Seller_rI7BZIczK8iAC
Put your Canadian FBM ASINS to zero inventory. OK, you will have no more sales, BUT still a seller account...
If you accept orders that can't be delivered - for whatever reason - Amazon will deactivate your account.
Christine_Amazon
Hello @Seller_ENXPy2H7dLlMM
Christine here from Amazon Forums.
Can you please share the case ID so I can check on the next steps?
Christine
