My Amazon Account Has Been Closed Please Support.
Hello dear amazon officials;
My account was closed 16 days ago under the name of verification. There is no transaction that I haven't done in 16 days. Even though all my address information is correct, it says incomplete and incorrect even though I sent the documents correctly. I don't know what to do. Now they accused me of fraud. I sent all the documents. If I'm making a mistake somewhere please help me. I am a mother who has no job other than Amazon,
thank you.
Leader Best Shop
My Amazon Account Has Been Closed Please Support.
Hello dear amazon officials;
My account was closed 16 days ago under the name of verification. There is no transaction that I haven't done in 16 days. Even though all my address information is correct, it says incomplete and incorrect even though I sent the documents correctly. I don't know what to do. Now they accused me of fraud. I sent all the documents. If I'm making a mistake somewhere please help me. I am a mother who has no job other than Amazon,
thank you.
Leader Best Shop
1 reply
Atlas_Amazon
Hello @Seller_3hNGKhxXgGJY0
Thank you for the information provided regarding the issues with the verification and the current status of your account. I understand that our team has concerns with fraudulent activity on the account, and has requested additional details to be provided. They will be looking to verify that the details provided in the documentation match exactly to the information in the account.
What documents have you attempted to provide as of now? The documentation being requested will typically be a utility bill that includes the name and address as it is in seller central. They will utilize a number of resources to validate this information, and will reject the submission if they are unable to do so. We cannot guarantee a resolution if they remain unable to verify the information being submitted.
We do encourage you to continue to provide any information or details you have on this situation so we may continue to provide guidance.
Best,
Atlas
