My product is not expired but Seller Support refused to move it back to available inventory
My product was moved to expired inventory. I have opened a case and they took a photo of my product and confirmed that the physical expiration date (04/24/2026) on package does not expire yet.
However, Seller Support refuse to move it back to fulfillable inventory, stating that the virtual expiration date that was input while creating shipment and the physical expiration date mismatch.
Can someone please have a look? My case id is 16685400721.
@Topher_Amazon @Dominic_Amazon @Danny_Amazon @Jim_Amazon @Dougal_Amazon @Michelle_Amazon @Cooper_Amazon @Sandy_Amazon @Glenn_Amazon
My product is not expired but Seller Support refused to move it back to available inventory
My product was moved to expired inventory. I have opened a case and they took a photo of my product and confirmed that the physical expiration date (04/24/2026) on package does not expire yet.
However, Seller Support refuse to move it back to fulfillable inventory, stating that the virtual expiration date that was input while creating shipment and the physical expiration date mismatch.
Can someone please have a look? My case id is 16685400721.
@Topher_Amazon @Dominic_Amazon @Danny_Amazon @Jim_Amazon @Dougal_Amazon @Michelle_Amazon @Cooper_Amazon @Sandy_Amazon @Glenn_Amazon
2 replies
Seller_cKY3qrMo5t89S
This is getting ridiculous.
The seller support replied that the inventory has a pending removal order which I cannot cancel. They suggested me to contact them as soon as the inventory became fulfillable, which I did and I first notifed them on 13 Nov 2024, but they still removed my inventory while it is under investigation.
Jameson_Amazon
Hi @Seller_cKY3qrMo5t89S,
Thank you for reaching out about this! I apologize for the frustration this has caused.
I took a further look into your case 16685400721 and do see that the Seller Support team is currently working with the proper internal team on this situation. I know it's not ideal to hear, but I do unfortunately have to wait for that review to be completed before I can potentially escalate this further, if needed depending on those results.
If this situation is not resolved after you hear back from the team and the case is closed, please reach back out to me in this thread!
All the best,
Jameson
