Amazon is charging me income tax in Mexico and won't change that even if it is against the law in Mexico
Hello, I asked in January amazon to change the company info on the invoices for 2023 because the RFC wasn't mentioned. They are still charging me income tax as of 2024 with the RFC. Seller support isn't helpful. They mention the "amazon policy" without being able to show me where it is mentioned. I have read it several times and did lookup up etc and nothing like that is mentioned anywhere. I have a letter from the tax departement in Mexico asking them to follow the tax rules in Mexico. I will send that to them but I am worried they will still transgress the law in Mexico. what can I do? thanks for your help.
Amazon is charging me income tax in Mexico and won't change that even if it is against the law in Mexico
Hello, I asked in January amazon to change the company info on the invoices for 2023 because the RFC wasn't mentioned. They are still charging me income tax as of 2024 with the RFC. Seller support isn't helpful. They mention the "amazon policy" without being able to show me where it is mentioned. I have read it several times and did lookup up etc and nothing like that is mentioned anywhere. I have a letter from the tax departement in Mexico asking them to follow the tax rules in Mexico. I will send that to them but I am worried they will still transgress the law in Mexico. what can I do? thanks for your help.
5 replies
Seller_rI7BZIczK8iAC
Are you sure this is income tax? Couldn't it be VAT?
Micah_Amazon
Hello @Seller_br2DqglMpkXDT,
Thank you for reaching out. Mexico taxes and regulations
Mexico taxes and regulations differ depending on the importer of record (IOR) for the products sold to Mexican customers:
- Self-fulfilled products: If you ship your products to customers from outside Mexico, you will be listed as the IOR. This means you must pay destination duties, taxes, and customs-clearance fees before your product can be sold to customers on Amazon.com.mx.
- Fulfillment by Amazon (FBA): If you import inventory to be stored in an Amazon fulfillment center in Mexico, you are the IOR and must pay destination duties, taxes, and customs-clearance fees before your product can be stored in a Mexico fulfillment center when your products are sold to customers on Amazon.com.mx. Note that Amazon and its fulfillment centers will not serve as the IOR for any FBA shipment. Listing Amazon as the IOR on FBA shipments to Mexico or failing to specify an IOR may result in loss of selling privileges. In addition, noncompliant shipments may be refused and returned at the shipper’s expense.
- Remote Fulfillment with FBA: If you sell products in Mexico through Remote Fulfillment with FBA, the customer becomes the IOR. Amazon will collect from the customer and pay the destination duties, taxes, and customs-clearance fees on their behalf.
While I can not advice on taxes, I would suggest seeing the following help page for additional information.
If you still have additional questions or need more assistance, please open a seller support case.
Have a great day.
Cheers,
Micah
Seller_U9hYlORduPh5f
Amazon's Mexico Income Tax algorithm is completely messed up. Amazon has a bug that they still did not fix.
They earlier charged me ~$19.000 which is crazy. It took me 4-5 months to convince Amazon that they made a mistake and finally got my refund. See my post here for all the details: Forum Post. I was able to escalate the issue after I sent an email to CEO of Amazon and that was the most important step to get my issue fixed.
CC: @Micah_Amazon
Good luck!
