I am about ready to leave amazon they are refusing reimbursement of order that was classified as customer damaged
I had a return to fba warehouse for an item that sold for $130. The return reason was customer damaged. Now I thought we would have the opportunity to get the item sent back to us boy were we wrong. Support said staff determined the item was unsellable and destroyed it, they destroyed it with asking me my permission or giving me the opportunity to receive it back. I should be reimbursed for the value of this item I have been back and forth with support and that has only made me madder. Amazon said it is not there responsibility but they accepted the return, inspected the item, fully refunded customer even though item was damaged by customer, and then they destroyed the item if that is not reasonability then I do not know! I am ready to take legal actions! @Christine_Amazon@Sunnie_Amazon@Daryl_Amazon
I am about ready to leave amazon they are refusing reimbursement of order that was classified as customer damaged
I had a return to fba warehouse for an item that sold for $130. The return reason was customer damaged. Now I thought we would have the opportunity to get the item sent back to us boy were we wrong. Support said staff determined the item was unsellable and destroyed it, they destroyed it with asking me my permission or giving me the opportunity to receive it back. I should be reimbursed for the value of this item I have been back and forth with support and that has only made me madder. Amazon said it is not there responsibility but they accepted the return, inspected the item, fully refunded customer even though item was damaged by customer, and then they destroyed the item if that is not reasonability then I do not know! I am ready to take legal actions! @Christine_Amazon@Sunnie_Amazon@Daryl_Amazon
4 replies
Seller_RaWDns2xWqbNh
You should check your return settings - there're 2 options for returns that are deemed unsellable - either return to the address that you provide, or disposing by Amazon on your behalf. If you have disposal option selected, then they just did what you told them basically.
If you have there ship-to-address - sometimes they'll still dispose of the item if it is hazardous to employees (like shattered glass etc). I had similar problem before, then changed settings to ship to me, but they still dispose of returns once in a while (it's mostly skincare, so I think the product is just smashed). Raised also similar issue with support, but the workers in a warehouse are the ones who decide if the item is in shippable condition.
Christine_Amazon
Hello
Christine here from Amazon Forums.
You can file a customer return claim no sooner than 45 days and no later than 105 days after the customer refund or replacement.
In order to confirm if you are eligible for the claim, please follow the steps below:
Before you submit a claim, check the following information on the Inventory Defect and Reimbursement portal :
Click the Eligible for claim tab to identify all the customer-related defects for which you can file for a claim. You can use the Search by FNSKU or Defect type filter to narrow down your search.
Click the In progress tab to identify all the defects that are currently under investigation by Amazon. Click the Resolved tab to identify all the defects that Amazon has resolved for you, with the resolution reason and reimbursement amount (if applicable).
For more information, please see the link below:
FBA inventory reimbursement policy: Customer return claims
For Seller Fulfilled Order
There are 2 options you may want to consider.
SAFE-T reimbursement claims: The Seller Assurance for E-Commerce Transactions (SAFE-T) program allows you to request compensation from Amazon after a refund is deducted from your account and issued to the buyer. When we issue a refund to a buyer and you believe you are not at fault, you can file a claim for reimbursement via SAFE-T. For more information, go to Reimbursement for seller-fulfilled network prepaid returns.
Lost or damaged in transit claims: If an order is returned damaged and you believe the damage was related to the carrier, you can use the optional coverage for loss or damage process to file a claim.
You can check more in the link below:
Reimbursement for seller-fulfilled network prepaid returns.
Optional coverage for loss or damage
Christine.
Seller_WaezCexRpDeud
post.In Vanada there is a glitch thay doesn't let you choose a Canadian address for unfulfillable orders, it's very frustrating and if you aren't paying attention you will have 10s of thousands destroyed like what happened to me.
There are Amazon administration that can fix it if you search the forums.
As for chasing down every single return I personally don't think it's worth your time. If you are big you can have employees do it, if you are really small you can do it but there is a lot better use of your time
