Inventory Reconciliation Still Pending – AWD Shipment to FBA Issue
Hi all,
I’m looking for advice on a reconciliation issue. An AWD shipment I created in late March was canceled in the system after carrier pickup, but the inventory was still delivered and converted into an FBA shipment.
The FBA shipment (100 units, one ASIN) was marked as received, and the complete inventory was available and eligible for sale for about five days prior to the shipment being closed. After that, the inventory disappeared from my account without any sales activity.
A case was opened in early May and still shows “Work in Progress” with no resolution after multiple follow-ups. Amazon handled the prep and labeling and later refunded those fees, which suggests the inventory was fully under their control.
Has anyone faced a similar issue where inventory was received but lost after AWD to FBA conversion? Any advice on how to move forward or escalate would be appreciated.
If a moderator is available to review, I’d be grateful for any guidance.
Thanks in advance.
Inventory Reconciliation Still Pending – AWD Shipment to FBA Issue
Hi all,
I’m looking for advice on a reconciliation issue. An AWD shipment I created in late March was canceled in the system after carrier pickup, but the inventory was still delivered and converted into an FBA shipment.
The FBA shipment (100 units, one ASIN) was marked as received, and the complete inventory was available and eligible for sale for about five days prior to the shipment being closed. After that, the inventory disappeared from my account without any sales activity.
A case was opened in early May and still shows “Work in Progress” with no resolution after multiple follow-ups. Amazon handled the prep and labeling and later refunded those fees, which suggests the inventory was fully under their control.
Has anyone faced a similar issue where inventory was received but lost after AWD to FBA conversion? Any advice on how to move forward or escalate would be appreciated.
If a moderator is available to review, I’d be grateful for any guidance.
Thanks in advance.
4 replies
KJ_Amazon
Hello @Seller_8HDL22PNoyE08
Thanks for checking in about that shipment issue.
If you share a Case or Shipment ID, I can ask our partner team to review the details and determine what next steps are available to you regarding reconciliation.
A case was opened in early May and still shows “Work in Progress” with no resolution after multiple follow-ups. Amazon handled the prep and labeling and later refunded those fees, which suggests the inventory was fully under their control.
Does this mean that you were charged prep/labeling fees for the shipment, but those fees were later refunded?
KJ_Amazon
