Hi everyone,

I've been working with Amazon for nearly 7 years, and I’ve never seen anything like what’s been happening over the past five months.

Recently, Amazon has begun granting A-to-z Guarantee claims automatically for nearly every customer return request — without first contacting us sellers or reviewing our responses. In many of these cases, the customer selects a vague return reason such as “Incompatible or not useful.” We promptly accept the return and begin the return process according to Amazon’s policy, yet Amazon still opens an A-to-z claim and issues a full refund to the customer without even giving us a chance to respond or investigate.

This is happening daily, and we are suffering serious financial losses. What’s worse — appeals are not being accepted in most cases, and Seller Support provides no meaningful assistance or clarity. This undermines fair resolution procedures and puts all the burden on the seller, even when we fully comply with Amazon's return policy and timelines.

We’re being penalized and losing money even when:

We respond to return requests within 24 hours.

Items are returned in used condition or not returned at all.

No buyer-seller communication is allowed before the refund is issued.

We have valid tracking and fulfillment confirmation.

This not only violates the principles outlined in Amazon’s own A-to-z policy, but also makes continuing to sell here increasingly unprofitable and unsustainable.

Is anyone else facing this? Have you found any effective way to escalate these cases or get meaningful support?

Would love to hear your experiences and if you’ve found any workaround to protect your account and margins from this type of claim abuse.

Thanks in advance,