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Seller_CF0URQS5DxG2u

North America Unified Account - No Canada Access?

Howdy,

I've got a Professional Seller account, and it is actively a North American Unified Account. I have access to selling the USA, Mexico, and Brazil; but for some reason, I don't even SEE Canada as an option.

Does anyone have any ideas on what could cause this, or how to fix it? When I reached out to Seller Support (Case ID: 15306756351) I was provided no actual information, and just scripts on how to sign up for the NAUA, which isn't relevant.

Thanks.

124 views
18 replies
Grow your business
Tags:Eligibility, International expansion
10
Reply
user profile
Seller_CF0URQS5DxG2u

North America Unified Account - No Canada Access?

Howdy,

I've got a Professional Seller account, and it is actively a North American Unified Account. I have access to selling the USA, Mexico, and Brazil; but for some reason, I don't even SEE Canada as an option.

Does anyone have any ideas on what could cause this, or how to fix it? When I reached out to Seller Support (Case ID: 15306756351) I was provided no actual information, and just scripts on how to sign up for the NAUA, which isn't relevant.

Thanks.

Grow your business
Tags:Eligibility, International expansion
10
124 views
18 replies
Reply
18 replies
user profile
Quincy_Amazon
In reply to: Seller_CF0URQS5DxG2u’s post

Hello @Seller_CF0URQS5DxG2u

Thank you for posting your inquiry to the Forums and for providing that case ID number. I am looking into it and will respond with any findings.

Regards,

Quincy_Amazon

10
user profile
Seller_G2j3KW6DX1LmA
In reply to: Seller_CF0URQS5DxG2u’s post

Hello @Seller_CF0URQS5DxG2uand @Quincy_Amazon

I am experiencing the same problem (case id 15458029711) and am not currently receiving any resolution. Were instructions provided to you on how to resolve not seeing Canada?

10
user profile
Seller_wQtWzDlbl5eIv
In reply to: Seller_CF0URQS5DxG2u’s post

I'm having the same issue! I've been contacting seller support and they're having a hard time resolving the issue. I see its been a few months - have you resolved this issue?

00
user profile
SEAmod
In reply to: Seller_CF0URQS5DxG2u’s post

Hello @Seller_CF0URQS5DxG2u

Have you tried creating a selling account directly at the Amazon.ca site? If you would try that and report back to me perhaps we can make some progress. If you create the .ca account, then we can take the next step to see if the developers can merge it into your existing selling account that supports the other 3 stores. If you use the same email address then it will likely automatically merge them together.

https://sell.amazon.ca/

Susan

00
user profile
Seller_wQtWzDlbl5eIv
In reply to: Seller_CF0URQS5DxG2u’s post

I am having the same problem without much help from seller support. They told me I had to create a new seller account in Canada, which I did with a new email address (like you, it wouldn't let me create one with my same email) So now I have the new account and am trying to merge accounts but it says I can't, because one is "in registration" so seller support says I have to cancel registration in one account. I have had my US account for 3 years and do not want to have to cancel this one and don't know what I need to do now. UGH so frustrating - I just want to be able to sell in Canada!

Were you able to solve this issue??

(My Case ID is 15606859331 and 15735956401)

00
user profile
SEAmod
In reply to: Seller_CF0URQS5DxG2u’s post

Hi @Seller_CF0URQS5DxG2u

I have been consulting with various teams regarding your issue. They now require more specific details to proceed. I will open a direct message case and include their questions verbatim. Please respond within that case with the requested information so I can route the request to the appropriate team.

Thanks, Susan

00
Follow this discussion to be notified of new activity
user profile
Seller_CF0URQS5DxG2u

North America Unified Account - No Canada Access?

Howdy,

I've got a Professional Seller account, and it is actively a North American Unified Account. I have access to selling the USA, Mexico, and Brazil; but for some reason, I don't even SEE Canada as an option.

Does anyone have any ideas on what could cause this, or how to fix it? When I reached out to Seller Support (Case ID: 15306756351) I was provided no actual information, and just scripts on how to sign up for the NAUA, which isn't relevant.

Thanks.

124 views
18 replies
Grow your business
Tags:Eligibility, International expansion
10
Reply
user profile
Seller_CF0URQS5DxG2u

North America Unified Account - No Canada Access?

Howdy,

I've got a Professional Seller account, and it is actively a North American Unified Account. I have access to selling the USA, Mexico, and Brazil; but for some reason, I don't even SEE Canada as an option.

Does anyone have any ideas on what could cause this, or how to fix it? When I reached out to Seller Support (Case ID: 15306756351) I was provided no actual information, and just scripts on how to sign up for the NAUA, which isn't relevant.

Thanks.

Grow your business
Tags:Eligibility, International expansion
10
124 views
18 replies
Reply
user profile

North America Unified Account - No Canada Access?

by Seller_CF0URQS5DxG2u

Howdy,

I've got a Professional Seller account, and it is actively a North American Unified Account. I have access to selling the USA, Mexico, and Brazil; but for some reason, I don't even SEE Canada as an option.

Does anyone have any ideas on what could cause this, or how to fix it? When I reached out to Seller Support (Case ID: 15306756351) I was provided no actual information, and just scripts on how to sign up for the NAUA, which isn't relevant.

Thanks.

Grow your business
Tags:Eligibility, International expansion
10
124 views
18 replies
Reply
18 replies
18 replies
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user profile
Quincy_Amazon
In reply to: Seller_CF0URQS5DxG2u’s post

Hello @Seller_CF0URQS5DxG2u

Thank you for posting your inquiry to the Forums and for providing that case ID number. I am looking into it and will respond with any findings.

Regards,

Quincy_Amazon

10
user profile
Seller_G2j3KW6DX1LmA
In reply to: Seller_CF0URQS5DxG2u’s post

Hello @Seller_CF0URQS5DxG2uand @Quincy_Amazon

I am experiencing the same problem (case id 15458029711) and am not currently receiving any resolution. Were instructions provided to you on how to resolve not seeing Canada?

10
user profile
Seller_wQtWzDlbl5eIv
In reply to: Seller_CF0URQS5DxG2u’s post

I'm having the same issue! I've been contacting seller support and they're having a hard time resolving the issue. I see its been a few months - have you resolved this issue?

00
user profile
SEAmod
In reply to: Seller_CF0URQS5DxG2u’s post

Hello @Seller_CF0URQS5DxG2u

Have you tried creating a selling account directly at the Amazon.ca site? If you would try that and report back to me perhaps we can make some progress. If you create the .ca account, then we can take the next step to see if the developers can merge it into your existing selling account that supports the other 3 stores. If you use the same email address then it will likely automatically merge them together.

https://sell.amazon.ca/

Susan

00
user profile
Seller_wQtWzDlbl5eIv
In reply to: Seller_CF0URQS5DxG2u’s post

I am having the same problem without much help from seller support. They told me I had to create a new seller account in Canada, which I did with a new email address (like you, it wouldn't let me create one with my same email) So now I have the new account and am trying to merge accounts but it says I can't, because one is "in registration" so seller support says I have to cancel registration in one account. I have had my US account for 3 years and do not want to have to cancel this one and don't know what I need to do now. UGH so frustrating - I just want to be able to sell in Canada!

Were you able to solve this issue??

(My Case ID is 15606859331 and 15735956401)

00
user profile
SEAmod
In reply to: Seller_CF0URQS5DxG2u’s post

Hi @Seller_CF0URQS5DxG2u

I have been consulting with various teams regarding your issue. They now require more specific details to proceed. I will open a direct message case and include their questions verbatim. Please respond within that case with the requested information so I can route the request to the appropriate team.

Thanks, Susan

00
Follow this discussion to be notified of new activity
user profile
Quincy_Amazon
In reply to: Seller_CF0URQS5DxG2u’s post

Hello @Seller_CF0URQS5DxG2u

Thank you for posting your inquiry to the Forums and for providing that case ID number. I am looking into it and will respond with any findings.

Regards,

Quincy_Amazon

10
user profile
Quincy_Amazon
In reply to: Seller_CF0URQS5DxG2u’s post

Hello @Seller_CF0URQS5DxG2u

Thank you for posting your inquiry to the Forums and for providing that case ID number. I am looking into it and will respond with any findings.

Regards,

Quincy_Amazon

10
Reply
user profile
Seller_G2j3KW6DX1LmA
In reply to: Seller_CF0URQS5DxG2u’s post

Hello @Seller_CF0URQS5DxG2uand @Quincy_Amazon

I am experiencing the same problem (case id 15458029711) and am not currently receiving any resolution. Were instructions provided to you on how to resolve not seeing Canada?

10
user profile
Seller_G2j3KW6DX1LmA
In reply to: Seller_CF0URQS5DxG2u’s post

Hello @Seller_CF0URQS5DxG2uand @Quincy_Amazon

I am experiencing the same problem (case id 15458029711) and am not currently receiving any resolution. Were instructions provided to you on how to resolve not seeing Canada?

10
Reply
user profile
Seller_wQtWzDlbl5eIv
In reply to: Seller_CF0URQS5DxG2u’s post

I'm having the same issue! I've been contacting seller support and they're having a hard time resolving the issue. I see its been a few months - have you resolved this issue?

00
user profile
Seller_wQtWzDlbl5eIv
In reply to: Seller_CF0URQS5DxG2u’s post

I'm having the same issue! I've been contacting seller support and they're having a hard time resolving the issue. I see its been a few months - have you resolved this issue?

00
Reply
user profile
SEAmod
In reply to: Seller_CF0URQS5DxG2u’s post

Hello @Seller_CF0URQS5DxG2u

Have you tried creating a selling account directly at the Amazon.ca site? If you would try that and report back to me perhaps we can make some progress. If you create the .ca account, then we can take the next step to see if the developers can merge it into your existing selling account that supports the other 3 stores. If you use the same email address then it will likely automatically merge them together.

https://sell.amazon.ca/

Susan

00
user profile
SEAmod
In reply to: Seller_CF0URQS5DxG2u’s post

Hello @Seller_CF0URQS5DxG2u

Have you tried creating a selling account directly at the Amazon.ca site? If you would try that and report back to me perhaps we can make some progress. If you create the .ca account, then we can take the next step to see if the developers can merge it into your existing selling account that supports the other 3 stores. If you use the same email address then it will likely automatically merge them together.

https://sell.amazon.ca/

Susan

00
Reply
user profile
Seller_wQtWzDlbl5eIv
In reply to: Seller_CF0URQS5DxG2u’s post

I am having the same problem without much help from seller support. They told me I had to create a new seller account in Canada, which I did with a new email address (like you, it wouldn't let me create one with my same email) So now I have the new account and am trying to merge accounts but it says I can't, because one is "in registration" so seller support says I have to cancel registration in one account. I have had my US account for 3 years and do not want to have to cancel this one and don't know what I need to do now. UGH so frustrating - I just want to be able to sell in Canada!

Were you able to solve this issue??

(My Case ID is 15606859331 and 15735956401)

00
user profile
Seller_wQtWzDlbl5eIv
In reply to: Seller_CF0URQS5DxG2u’s post

I am having the same problem without much help from seller support. They told me I had to create a new seller account in Canada, which I did with a new email address (like you, it wouldn't let me create one with my same email) So now I have the new account and am trying to merge accounts but it says I can't, because one is "in registration" so seller support says I have to cancel registration in one account. I have had my US account for 3 years and do not want to have to cancel this one and don't know what I need to do now. UGH so frustrating - I just want to be able to sell in Canada!

Were you able to solve this issue??

(My Case ID is 15606859331 and 15735956401)

00
Reply
user profile
SEAmod
In reply to: Seller_CF0URQS5DxG2u’s post

Hi @Seller_CF0URQS5DxG2u

I have been consulting with various teams regarding your issue. They now require more specific details to proceed. I will open a direct message case and include their questions verbatim. Please respond within that case with the requested information so I can route the request to the appropriate team.

Thanks, Susan

00
user profile
SEAmod
In reply to: Seller_CF0URQS5DxG2u’s post

Hi @Seller_CF0URQS5DxG2u

I have been consulting with various teams regarding your issue. They now require more specific details to proceed. I will open a direct message case and include their questions verbatim. Please respond within that case with the requested information so I can route the request to the appropriate team.

Thanks, Susan

00
Reply
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