Canada Post Strike A-to-Z claim.
Order ID: 702-4890233-4472232
Case ID: 16998721971
Subject: Request to Reevaluate A-to-Z Guarantee Claim
Dear Amazon Support Team,
We are writing regarding the A-to-Z Guarantee claim filed by our customer, Lindsey, for order 702-4890233-4472232. We deeply value our customers and have been in constant communication with Lindsey to resolve this matter promptly.
The delay in the order's delivery was caused by an unforeseen Canada Post strike, which resulted in disruptions beyond our control. To address the situation, we have already processed a full refund for the customer as a gesture of goodwill. Additionally, we have provided updated tracking details indicating that the shipment is now in transit and expected to be delivered shortly.
We have also offered the customer a gift coupon or discount to ensure their satisfaction and resolve the issue amicably. Despite our efforts, the A-to-Z claim remains open, which could negatively impact our seller account.
We kindly request that Amazon reevaluates this claim and considers closing it, as we have taken all possible steps to resolve the matter, including refunding the customer in full. If any additional information or documentation is required, please let us know, and we will promptly provide it.
Thank you for your understanding and support in this matter.
Best regards,
@Ricardo_Amazon
@Daryl_Amazon
Canada Post Strike A-to-Z claim.
Order ID: 702-4890233-4472232
Case ID: 16998721971
Subject: Request to Reevaluate A-to-Z Guarantee Claim
Dear Amazon Support Team,
We are writing regarding the A-to-Z Guarantee claim filed by our customer, Lindsey, for order 702-4890233-4472232. We deeply value our customers and have been in constant communication with Lindsey to resolve this matter promptly.
The delay in the order's delivery was caused by an unforeseen Canada Post strike, which resulted in disruptions beyond our control. To address the situation, we have already processed a full refund for the customer as a gesture of goodwill. Additionally, we have provided updated tracking details indicating that the shipment is now in transit and expected to be delivered shortly.
We have also offered the customer a gift coupon or discount to ensure their satisfaction and resolve the issue amicably. Despite our efforts, the A-to-Z claim remains open, which could negatively impact our seller account.
We kindly request that Amazon reevaluates this claim and considers closing it, as we have taken all possible steps to resolve the matter, including refunding the customer in full. If any additional information or documentation is required, please let us know, and we will promptly provide it.
Thank you for your understanding and support in this matter.
Best regards,
@Ricardo_Amazon
@Daryl_Amazon
13 replies
Seller_MsCEZiCbwLa0y
Dear Amazon Support Team,
@Daryl_Amazon @Ricardo_Amazon
I am reaching out regarding the following A-to-Z claims, which were filed during the Canada Post strike and have impacted my order defect rate (ODR):
• Order ID: 701-6856996-9349040
• Order ID: 701-5043985-9625069 (Case ID: 16982355621)
• Order ID: 701-5266227-3865048 (Case ID: 16982293451)
• Order ID: 702-6258536-5651411 (Case ID: 16943197311)
• Order ID: 702-8820591-5964220
• Order ID: 701-4662295-8524236 (Case ID: 16939235981)
• Order ID: 702-8274742-3759402
• Order ID: 701-2638563-7456200 (Case ID: 16934358131)
These claims were initiated due to delivery delays caused by the Canada Post strike, which were beyond my control. In most cases, the customers have confirmed receipt of their orders and expressed satisfaction, acknowledging that filing an A-to-Z claim was a mistake.
Some of these claims are marked as transferred, but others remain unresolved. I kindly request your review to ensure these claims do not negatively impact my account health or ODR, as the issues have been addressed and resolved with customers.
Thank you for your understanding and assistance.
Seller_iDMODRJVedjiw
Dear Seller,
Thank you for reaching out regarding the A-to-Z Guarantee claim for Order ID 702-4890233-4472232. We appreciate your proactive efforts to resolve this situation with your customer.
Given that you have already issued a full refund, provided updated tracking details, and offered additional compensation, we recommend ensuring all supporting documentation (refund confirmation, tracking updates, and customer communication) is uploaded to the claim details in Seller Central.
Please allow our team some time to review your submission. If the claim remains unresolved, you can contact Seller Support directly for further assistance.
Thank you for your patience and commitment to excellent customer service.
Best regards,
Seller_earUgAgqW8enf
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Christine_Amazon
701-8747595-1290644
701-9769325-4676217
701-0075575-4799478
702-7294005-2056250
701-9899196-7076215
702-5328285-9459434
701-8455061-4325827
701-9413718-0609035
701-5205735-7960203
702-0703238-0792250
701-8073727-9373013
702-3748421-1161831
:702-2452390-9655420
701-5189203-6701050
702-6505667-6922636
702-6781717-5050663
701-6714522-5561013
701-0141975-3485871
701-9048364-2271415
702-2462675-3173038
702-1284797-0500256
702-3748421-1161831
702-5328285-9459434
702-2107808-7925008
702-3760181-3740267
701-1353919-6698653
702-4731266-5845858
Dear Amazon Support Team,
I am reaching out regarding the Order Defect Rate (ODR) being negatively impacted by the delivery delays and customer feedback claims outlined below, which were caused by circumstances beyond our control. The Canada Post strike, the busy holiday season, and challenging winter conditions contributed to delivery delays, resulting in customer complaints that were not within our control.
We always prioritize customer satisfaction and make every effort to ensure timely and secure delivery of orders. However, this exceptional situation had unforeseen effects on all parties involved, and it was beyond our control. While the orders eventually reached our customers, the A-to-Z claims and feedback issues unfortunately persist.
I kindly request that you review these claims and consider the factors outside of our control when assessing the impact on our ODR.
I would greatly appreciate it if the necessary adjustments could be made to ensure that our ODR is not adversely affected by these circumstances.
Thank you in advance for your assistance.
Sincerely,
Seller_earUgAgqW8enf
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Christine_Amazon
702-1489832-4985817
701-5945632-9787461
702-4102948-2805839
702-2836176-0195461
702-0906977-4040262
701-1664805-5047458
Dear Amazon Support Team,
I am reaching out regarding the Order Defect Rate (ODR) being negatively impacted by the delivery delays and customer feedback claims outlined below, which were caused by circumstances beyond our control. The Canada Post strike, the busy holiday season, and challenging winter conditions contributed to delivery delays, resulting in customer complaints that were not within our control.
We always prioritize customer satisfaction and make every effort to ensure timely and secure delivery of orders. However, this exceptional situation had unforeseen effects on all parties involved, and it was beyond our control. While the orders eventually reached our customers, the A-to-Z claims and feedback issues unfortunately persist.
I kindly request that you review these claims and consider the factors outside of our control when assessing the impact on our ODR.
I would greatly appreciate it if the necessary adjustments could be made to ensure that our ODR is not adversely affected by these circumstances.
Thank you in advance for your assistance.
Sincerely,
Seller_5KhiEmiqSmAwH
Case id : 16958755371
unfortunately, due to the strike at canada post, our store was subjected to unjustified a to z requests. we have always prioritised customer satisfaction, delivered the cargo as soon as possible, always informed our customers, but these a to z's unfortunately negatively affected our odr and account health.
Order ID: 701-5310760-9431454
702-9486345-0609013
701-6322501-8189859
702-1773649-958567
701-5711240-9785017
701-7403521-9421838
702-9222565-7317860
702-3812425-1977831
702-8582960-6471458
Seller_caallP7mKW3KW
Dear Amazon Support Team am reaching out regarding the following A-to-Z claims, which were filed during the Canada Post strike and have impacted my order defect rate (ODR): NO most of the customers who claimed want to keep the product and want to pay via amazon . dont want to return the product.
Kindly check and we want to take back the products want return or or charge to costomers.
I raised multiple request to investigate and charge back to customers but luck on a to z team
Following are the order id want to pay via amazon for the products
# 702-5441653-8653022
# 702-7114182-4073863
# 702-5758637-6228219
# 702-3462191-6169807
These claims were initiated due to delivery delays caused by the Canada Post strike, which were beyond my control. In most cases, the customers have confirmed receipt of their orders and expressed satisfaction,
Seller_GcrbR4Z5nxgvG
Amazon never care seller's life! Amazon is the biggest robber! Is Canada Post Strike seller's problem! Seller can control Canada Post Strike? Canada Post Strike, why only Amazon seller lost money?
Seller_xFKnjTdfBjPxZ
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Christine_Amazon
We purchased our products on time and sent them to our customers on time, but due to the strike at Canada Post, there were delays, and our customers rightfully filed A-to-Z claims and received refunds. However, even though we fulfilled our responsibilities, our ODRs (Order Defect Rate) were negatively affected. This situation is entirely related to shipping issues beyond our control. We kindly request that these A-to-Z claims be removed. If possible, we would appreciate it if our payments could be refunded, as the customers have received their products. Thank you very much for your support. Best regards, NOVAMART
702-5560018-5977015 -
702-3412764-2387422 - Case ID: 17002297461
702-5552021-1400212 - Case ID: 17002472721
701-7251140-0622610 - CASE ID : 16968634461
Seller_wO8AVUJM739w0
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Christine_Amazon
702-0690870-2633802
702-3443618-9518663
702-8320786-2347453
702-0316498-5725042
702-9122454-7540232
701-1366115-3913816
702-4738473-9308220
702-7715570-7046669
701-5217745-0326668
702-9974061-2486651
Seller_Xu0Db0lPyDsmg
@Daryl_Amazon
@Ricardo_Amazon
@Christine_Amazon
Hello, my self-shipping has been suspended because the effective tracking rate is less than 95%. I downloaded the backend report and checked all the problematic logistics orders. Many of them have been signed for. Previously, the logistics information was not updated in time due to the strike of Canadian postal workers. Now many have been signed for. I request to restore the self-shipping permission. The following are the logistics order numbers I listed that show the sign for
AT534591265CN
AT531376988CN
AT534309713CN
AT529722710CN
AT541590827CN
AT531361419CN
AT532359306CN
LZ098314845CN
AT529722808CN
AT539928758CN
AT532838704CN
LZ111244386CN
AT532205256CN
AT557461198CN
AT557461357CN
AT532359235CN
AT531376991CN
AT554117519CN
AT530048178CN
LZ111244179CN
LZ111244125CN
AT532177365CN
AT532192950CN
AT555143360CN
AT532177440CN
AT532838576CN
LZ090377209CN
LZ111243880CN
AT559773180CN
AT556842031CN
AT529722887CN
AT531377113CN
AT523666762CN
AT537109605CN
LZ109838810CN
AT528510585CN
