customer claimed the box is empty
Customer claimed the box is empty however the item was in the box. This is not the first time happend and Amazon warranty automaticaly return me the box. Any sugestion what to do with that?
customer claimed the box is empty
Customer claimed the box is empty however the item was in the box. This is not the first time happend and Amazon warranty automaticaly return me the box. Any sugestion what to do with that?
9 replies
Seller_kNAboD6kRgVt7
Chalk it up to the cost of doing business and move on. Not much else you can do.
Seller_Sram36TnVt73c
Did you buy your shipping through amazon? What or who was the carrier United States Postal Service? Was this an FBA order or one you fulfilled yourself
Did the customer send an empty box back? I can't tell from your sentence construction
Seller_CW0P5hgbsiqWX
Well, that is an old scam on the site. Great way for buyers to get free products and a full refund. And of course, Amazon always believes the buyer.
Seller_VLB93SOhkHsZs
Which Carrier did you use for the label. When this happens I try and get a weight of the package as measured in transit by the carrier and send the screenshot to the customer. As my wife and I pack and ship all orders, I indicate as such. I report their account to Amazon as abuse, report all their messages, and charge them a 100% restocking free if it is returned.
I'll honestly rather cut off my left leg than cater to scum any longer.
Seller_V5l9UBkHDQEjb
I make em jump through the hoops. I tell them that its very unfortunate and that I'll have to contact the postal inspector to investigate because mail theft is a serious crime and I'd want to make sure we find out what happened to their precious item. that often scares them off.
Seller_dlWKulIsNRR7r
empty box? That’s impossible. I filled the order myself and the weight is noticeable and item moves around . So it’s very noticeable.
Sandy_Amazon
Hi @Seller_mJJbewsppt1bl
Not sure which carrier you used, but the help page below has information on what you can do if a package is damaged, and the $100 insurance included (for both outbound and return shipments) for USPS Ground Advantage.
Optional coverage for loss or damage
Sandy
