Buyer Record Verification Not Available to Sellers or Customer Service to Prevent Fraud
I recently received an order for an item, that has significant value, about $800, and it's going to an address that after looking up the reviews of that address has a high degree of fraud.
1 AEROPOST WAY (This is freight forwarding address used for overseas purchases, with a history of scams)
MIAMI, FL 33206-3206
United States
In order to confirm if this is legitimate, I wanted to check with seller support if he has a good history of purchases, I called the Amazon Seller support and was told they don't have to access to any records of any buyer, and so cannot offer validation as to whether this is a legitimate purchase or not.
This limitation prevents the security that a simple check of their record could provide.
This could be done still keeping the details of the the buyer from the seller, but why can't the customer service team verify that Yes this buyer has a successful record of shipments and purchases or not? Seems like a very simple thing to offer sellers that would help prevent fraud and increase the trust that sellers feel is lacking with Amazons system that gives so much power to the buyer to claim non delivery, ect....
Buyer Record Verification Not Available to Sellers or Customer Service to Prevent Fraud
I recently received an order for an item, that has significant value, about $800, and it's going to an address that after looking up the reviews of that address has a high degree of fraud.
1 AEROPOST WAY (This is freight forwarding address used for overseas purchases, with a history of scams)
MIAMI, FL 33206-3206
United States
In order to confirm if this is legitimate, I wanted to check with seller support if he has a good history of purchases, I called the Amazon Seller support and was told they don't have to access to any records of any buyer, and so cannot offer validation as to whether this is a legitimate purchase or not.
This limitation prevents the security that a simple check of their record could provide.
This could be done still keeping the details of the the buyer from the seller, but why can't the customer service team verify that Yes this buyer has a successful record of shipments and purchases or not? Seems like a very simple thing to offer sellers that would help prevent fraud and increase the trust that sellers feel is lacking with Amazons system that gives so much power to the buyer to claim non delivery, ect....
