Schedule Delivery in Shipping Templates is not Working Properly
We have been using scheduled delivery within our freight template, but we have noticed for the past couple months it is not working the way it should. We have our account set to same day handling, and our scheduled delivery starts at the 1 day to 30 days. We have our cutoff configuration all set up, but for whatever reason we see the scheduled delivery is not following the cutoffs that are set. The bigger issue we see is on the weekends, where if you are shopping on a Saturday or Sunday, it will say on the customer page get it tomorrow, but then in the cart it says the earliest it can be delivered is Tuesday. We have tried multiple shipping options and configurations and still seeing the same result. So not sure if our account is not working, or if the settings are doing what they are actually suppose to do. We do have a case in with Amazon currently, Case ID 17390877661.
Schedule Delivery in Shipping Templates is not Working Properly
We have been using scheduled delivery within our freight template, but we have noticed for the past couple months it is not working the way it should. We have our account set to same day handling, and our scheduled delivery starts at the 1 day to 30 days. We have our cutoff configuration all set up, but for whatever reason we see the scheduled delivery is not following the cutoffs that are set. The bigger issue we see is on the weekends, where if you are shopping on a Saturday or Sunday, it will say on the customer page get it tomorrow, but then in the cart it says the earliest it can be delivered is Tuesday. We have tried multiple shipping options and configurations and still seeing the same result. So not sure if our account is not working, or if the settings are doing what they are actually suppose to do. We do have a case in with Amazon currently, Case ID 17390877661.
1 reply
Glenn_Amazon
Hi there @Seller_dCGgtWAWBqhKR,
I'm sorry you are having difficulties with this template. I've reviewed your case and the Seller Support team is currently waiting for updates from the technical team tied to this feature. If your case is closed without resolution or you don't hear back from them please let me know and I will escalate further. Thank you for your understanding.
-Glenn