Dear Amazon Seller Support Team,

I am requesting a fair review of the A-to-Z Guarantee claims I have listed below, as I believe they were unfairly awarded despite the evidence I provided:

Order Number: 701-7246150-2915463

Despite winning this A-to-Z claim, I have not received a refund for the product.

Order Number: 701-9972963-5754617

I have provided all the evidence for the product via Review Number: 17637418281.

In each of these files, despite providing clear and sufficient documentation proving that the products were delivered as described, the decisions were made against me. This has negatively impacted my order defect rate (ODR) and has resulted in unfair deductions from my account.

Therefore, I kindly request that you consider the following requests:

Review the images and documents of the review numbers I have indicated above and fairly,

Refund the deductions made from my account,

Remove the negative impact on the ODR.

Thank you in advance for your interest and support, and request that the matter be resolved fairly and as soon as possible.

@Ricardo_Amazon

@Lucre_Amzn

@Sunnie_Amazon

@Jurgen_Amazon