close account permanently
I been trying to close my sellers account like 5 months ago or more and for some reason I cant close it. I try to ask for help but the option on my sellers account doesn't let me, my account only appear as inactive, but i want to close it permanently.
close account permanently
I been trying to close my sellers account like 5 months ago or more and for some reason I cant close it. I try to ask for help but the option on my sellers account doesn't let me, my account only appear as inactive, but i want to close it permanently.
2 replies
Seller_OvL8C4BJWiuS9
If your account is not active, you can't close it.
Connor_Amazon
Hi @Seller_KS191pI9ZPmWq
Connor from Amazon here, thanks for reaching out.
If you choose to close your account, go to Settings and click Account Info. In the Account Management section on the right hand side of the page, click Close Account. Fill in all the required fields and click Send to submit your request. We will then contact you for assistance. You will receive a confirmation email once your account has been closed, or an email detailing why your account can't be closed at this time and additional steps required.
Please ensure you take the following steps prior to closing your account.
1. Fulfill any outstanding orders.
2. Wait 90 days after your last sale to ensure the A-to-z Guarantee claims period is honored.
3. Wait until you have a zero balance in your account (your next disbursement or charge date).
4. Resolve all of your transactions with buyers, including issuing any necessary refunds.
5. Confirm that your bank account information on file is up-to-date to receive a final payment.
6. Check your Performance notifications to make sure that all the reasons for your account's suspension have been resolved and your account is restored.
If you run into issues with this process, please create a case to Seller Support for further assistance.
Keep in mind that we cannot fully remove your e-mail and phone number from our system.
If you have any other questions, please respond back to this thread and I will be happy to assist.
Best,
Connor