@Jurgen_Amazon@JiAlex_Amazon@Ricardo_Amazon

Hello, Amazon team and moderators,

I have been trying to get my new listing/product reinstated for over a month now, but every appeal I submit is being ignored with the same copy-paste response: "We received your appeal for the ASIN B0F27NB1LJ. The ASIN is identified as a Class II medical device, and we are unable to reactivate your ASINs at this time."

However, this classification is incorrect for the following reasons:

My product does not meet the criteria for a Class II medical device – I have confirmed this with both Amazon’s compliance team and Health Canada.

There are dozens of identical products currently listed in the Beauty category on Amazon without any restrictions.

Every time I speak to an Amazon rep over the phone, they agree that my product is misclassified and tell me to submit an appeal with photos—yet every submission gets instantly dismissed without being reviewed properly.

I have exhausted every other avenue to resolve this before escalating here. This back-and-forth has been ongoing for over a month, preventing me from selling my product while competitors continue selling identical items without issue.

I am requesting immediate intervention from a moderator or Amazon compliance specialist to:

Review my case manually (without auto-responses)

Remove the incorrect medical classification

Reactivate my listing so I can resume business

This situation is severely impacting my operations, and I need a real solution—not another automated response. Please advise on next steps or escalate this to the appropriate team.

Thank you.

Steps I have already taken:

Verified product is NOT a Medical class II with health Canada, and Amazon customer service via phone, submitted 4 cases, one month of contesting, reviewed every detail of product listing to ensure compliance with Amazon standards.

Case ID's (17470597711,17501728961)

asin: B0F27NB1LJ