Subject: Appeal Regarding Negative Review on Amazon Store
Dear Amazon Community,
I hope this message finds you well. I am writing to address a recent issue that has arisen in my capacity as a seller on Amazon's platform.
As a young entrepreneur utilizing the Fulfillment by Amazon (FBA) system, I have been committed to providing the highest level of service and satisfaction to my valued customers. However, I recently encountered a challenge when a buyer left a negative review stating that they received an envelope without the goods they ordered.
It is important to clarify that as an FBA seller, I do not personally handle the shipping or fulfillment process. Instead, Amazon's FBA service manages the storage, packaging, and shipping of orders on my behalf. Therefore, I was surprised and deeply concerned to learn of this discrepancy in the delivery process.
While I understand the frustration that the buyer experienced, I want to assure the Amazon community that I take all feedback seriously and strive to address any issues promptly and effectively. In this particular case, it appears that there may have been an error or miscommunication within the fulfillment process that resulted in the buyer receiving an incomplete shipment.
In such instances, I believe it is essential to take responsibility and proactively seek solutions to rectify the situation. I have already reached out to Amazon's support team to investigate the matter further and ensure that any necessary corrective measures are taken to prevent similar incidents in the future.
Additionally, I am committed to working closely with the buyer to provide a resolution that meets their satisfaction, whether it be a replacement shipment, refund, or any other appropriate remedy.
As a member of the Amazon community, I value transparency, accountability, and above all, customer satisfaction. I appreciate your understanding and support as I navigate through this challenge and strive to uphold the highest standards of service excellence.
Thank you for your attention to this matter, and please do not hesitate to reach out if you have any questions or concerns.
Subject: Appeal Regarding Negative Review on Amazon Store
Dear Amazon Community,
I hope this message finds you well. I am writing to address a recent issue that has arisen in my capacity as a seller on Amazon's platform.
As a young entrepreneur utilizing the Fulfillment by Amazon (FBA) system, I have been committed to providing the highest level of service and satisfaction to my valued customers. However, I recently encountered a challenge when a buyer left a negative review stating that they received an envelope without the goods they ordered.
It is important to clarify that as an FBA seller, I do not personally handle the shipping or fulfillment process. Instead, Amazon's FBA service manages the storage, packaging, and shipping of orders on my behalf. Therefore, I was surprised and deeply concerned to learn of this discrepancy in the delivery process.
While I understand the frustration that the buyer experienced, I want to assure the Amazon community that I take all feedback seriously and strive to address any issues promptly and effectively. In this particular case, it appears that there may have been an error or miscommunication within the fulfillment process that resulted in the buyer receiving an incomplete shipment.
In such instances, I believe it is essential to take responsibility and proactively seek solutions to rectify the situation. I have already reached out to Amazon's support team to investigate the matter further and ensure that any necessary corrective measures are taken to prevent similar incidents in the future.
Additionally, I am committed to working closely with the buyer to provide a resolution that meets their satisfaction, whether it be a replacement shipment, refund, or any other appropriate remedy.
As a member of the Amazon community, I value transparency, accountability, and above all, customer satisfaction. I appreciate your understanding and support as I navigate through this challenge and strive to uphold the highest standards of service excellence.
Thank you for your attention to this matter, and please do not hesitate to reach out if you have any questions or concerns.
3 replies
Seller_4zBzdtgCyS9EI
so much text...what a wall!
Is it a review or seller feedback?
Seller_rI7BZIczK8iAC
No need to explain your state of mind from A to Z. Even creating a case with Amazon: be short and professional and avoid self-glory like
I understand that you are coming from another background and mentality but in the Business World anything has to be short and to the point avoiding ingratiation.
Yes, the question is: is it a review or a feedback? Here the difference:
Reviews: the customer leaves a comment on the product page, down under the product description. You don't see this in "Feedback Manager"
Ratings: the customer leaves stars without comment on the product page, down under the product description. You don't see this in "Feedback Manager"
Feedback: are visible in feedback manager, the customer sees them by clicking on your seller name under the price. That is what you see in "Feedback Manager".
Danny_Amazon
Hiya @Seller_5Smr3CiKhmsD9- and thank you both for this post and your commitment to the highest levels of customer service! Danny from Amazon here to help if I can.
@Seller_4zBzdtgCyS9EI & @Seller_rI7BZIczK8iAC are spot on here in that it would be helpful to understand if this was received via a product review or as direct feedback for your selling account. This page does a good job detailing the nuances between the two, and provides other answers to common questions on the topic.
If this was provided as seller feedback, you can reference these guidelines for situations where feedback can be removed, then submit a request for the removal through your Feedback Manager.
I hope this helps, but please do let me know what other questions you encounter as you review these resources.
Thanks,
Danny
