Your amazon.ca seller account - SUSPEND
Every time get the notification and rejection for my appeal with the following reply:
"""
We received your submission but do not have enough information to transfer funds to you and reactivate your seller-fulfilled offers at this time. Funds will not be transferred to you during the review but will stay in your account. To expedite the review of your selling account, please send the following information:
-- Evidence and an explanation that demonstrates how your account complies with our Drop Shipping policy and Seller Code of Conduct.
-- If you are facing logistics issues that are impacting proper fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.
"""""
I have provided all the documents as you ask, I have sent an agreement with the Supplier, warehouse, also I mentioned that I want to move FBA method and everytime my appeal rejected since January I'm sending an appeal with the suggestions from account health specialist but no help.
I tried over 20 appeals with improvements and I have provided all of the necessary documents still you decided to not reactivate my account! Also with auto-generated mail including for the Funds will not transfered to me, I have already get the funds btw.
This is not normal.. I have explained everything and my appeal is strong and I have agreement with Supplier also I have Product Sales Authorization Letter but nothing.
Your amazon.ca seller account - SUSPEND
Every time get the notification and rejection for my appeal with the following reply:
"""
We received your submission but do not have enough information to transfer funds to you and reactivate your seller-fulfilled offers at this time. Funds will not be transferred to you during the review but will stay in your account. To expedite the review of your selling account, please send the following information:
-- Evidence and an explanation that demonstrates how your account complies with our Drop Shipping policy and Seller Code of Conduct.
-- If you are facing logistics issues that are impacting proper fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.
"""""
I have provided all the documents as you ask, I have sent an agreement with the Supplier, warehouse, also I mentioned that I want to move FBA method and everytime my appeal rejected since January I'm sending an appeal with the suggestions from account health specialist but no help.
I tried over 20 appeals with improvements and I have provided all of the necessary documents still you decided to not reactivate my account! Also with auto-generated mail including for the Funds will not transfered to me, I have already get the funds btw.
This is not normal.. I have explained everything and my appeal is strong and I have agreement with Supplier also I have Product Sales Authorization Letter but nothing.
26 replies
Seller_7LrAV0m5llaI7
Did you demonstrate exactly how your account complied with their Drop Shipping policy and Seller Code of Conduct?
Seller_cuqbWem1a7BaZ
You were suspended because you were dropshipping. That was clearly against the rules. So why would Amazon trust you will stop?
Even you have an agreement with a supplier and warehouse, you do not own these items, you are still dropshipping. This is against Amazons rules so this is why you are not allowed back.
Prove to Amazon you have the inventory IN STOCK, in your home or in your personal warehouse near you (not some random abroad thing) and maybe they will let you back. They do this to prevent loss. Its a big loss when they have to constantly refund people who drop ship and stuff 100% gets reported as lost, because the timeframe to deliver is wrong. Amazon customers want quick quick stuff.
Seller_LTv2zrpA8Qcn1
Hi, what is your ODR like?
Just for the record, looking at delivery dates is not an indication of drop-shippers. I offer International deliveries with the latest delivery dates, but am not a drop-shipper.
However, despite popular belief, yes, drop-shipping is allowed on Amazon; but with certain stipulations.
But it seems like you've made money with your method and Amazon subsequently suspended you, right? Which must mean you've had some issues with your method not quite working. So you want to go FBA.
Amazon doesn't just suspend someone without a reason...sometimes obscure, but there's still a reason. Can you tell what the reason is, since you've made sales already?
Seller_nbsUMgkezDFOr
as I suggest when I sent feedback. Majority (if not all) seller support team can be fired and replaced with robot since they're worse than useless.
Seller_4aRn8TJlfv9yS
any update?? i want to continue my business on Amazon!! and really invested on it to continue my business following by Amazon policies, for mistake in past without a knowledge now affect my future and my knowledge…
Seller_4aRn8TJlfv9yS
Is there any way to contact the knowledgeable team at Amazon? Contacting the Account Health Manager has not been effective, and I have been trying to reactivate my account since February with no success. I've also attempted to seek help on the forum, but there has been no response. I'm reaching out to the community for assistance because you may be the only ones who can help me or help me make my voice heard by Amazon.
