Vine reviewer got damaged products
One of my Vine reviewers left a 1-star review because they received a damaged product. As a seller, I take this very seriously and will be working to improve our shipping methods to Amazon to prevent this from happening again.
However, I recall reading that the Vine program has measures in place for situations like this—specifically, that if a reviewer receives a damaged item, a replacement can be requested. Since reviews are such an important factor for our product’s success, I wanted to ask:
Is there anything I can do on my end, such as contacting the reviewer or requesting a replacement to be sent, to help resolve this issue?
Vine reviewer got damaged products
One of my Vine reviewers left a 1-star review because they received a damaged product. As a seller, I take this very seriously and will be working to improve our shipping methods to Amazon to prevent this from happening again.
However, I recall reading that the Vine program has measures in place for situations like this—specifically, that if a reviewer receives a damaged item, a replacement can be requested. Since reviews are such an important factor for our product’s success, I wanted to ask:
Is there anything I can do on my end, such as contacting the reviewer or requesting a replacement to be sent, to help resolve this issue?
4 replies
Seller_2nHKMJRUHkO90
That's frustrating for you because you gave away the free product to get a 1-star review. I'm pretty sure according to Amazon's policies, if a product review is mostly about shipping/FBA, you can appeal it and it can be removed.
Xander_Amazon
You could resolve the issue with the buyer, but ultimately it is up to the buyer to update their review at their discretion.
