I hope maybe one of the mods can help me out. Case 17695165051

I am tired of having the fba customer service reps in india allow customers to steal non-returnable items from sellers.

I have like 8 recent orders, some of which were expensive (over $100), be refunded and of course amazon refuses to reimburse.

As I understand it, customers must provide evidence that an item is defective or damaged in order to be refunded for a non-returnable item since THEY GET TO KEEP IT.

When I fulfill these fbm, I never have this issue. Sure, customers will still try to lie, but when I ask for images and proof, they disappear and never respond (because they're lying). I did FBA exclusively for over 9 years, and it wasn't until I decided to go FBM (due to how much inventory amazon "loses") that I realized how much customers lie and try to steal from Amazon sellers.

Amazon says they will only reimburse if it is their fault. Well, if the item arrived damaged to the customer and it was FBA, IT IS THEIR FAULT. If it did not arrive, IT IS ALSO THEIR FAULT.

And if it was defective, the customer must provide proof showing how.

I sell a lot of non returnable items, but some of them I can't do FBM because they are either too big for me to store, or I just can't compete with the fba sellers on the listing for a decent buy box percentage

@Quincy_Amazon

@Glenn_Amazon

@Dougal_Amazon

@Cooper_Amazon