cannot receive OTP code from today
@Cooper_Amazon
Does anyone have a problem logging in to Seller Central?
Just a post to let the mods know we cannot log into our seller central account due to it saying when prompted for an OTP ‘There was a problem. Please wait at least one minute before requesting an OTP’… one was never requested prior because it didn’t let you get one. We never got any. I’ve seen on the UK forums that this was an issue in July…
Can anyone help with this please. We have tried different browsers, cleared cache and cookies and even a different IP address with no solid resolution other than keep trying and you may be lucky at some point.
Best regards,
Iliana
cannot receive OTP code from today
@Cooper_Amazon
Does anyone have a problem logging in to Seller Central?
Just a post to let the mods know we cannot log into our seller central account due to it saying when prompted for an OTP ‘There was a problem. Please wait at least one minute before requesting an OTP’… one was never requested prior because it didn’t let you get one. We never got any. I’ve seen on the UK forums that this was an issue in July…
Can anyone help with this please. We have tried different browsers, cleared cache and cookies and even a different IP address with no solid resolution other than keep trying and you may be lucky at some point.
Best regards,
Iliana
1 reply
Steve_Amazon
Hi @Seller_eDbj5EycT8QQn,
Steve from Amazon here, thank you for reaching out. If you encounter sign-in issues, try the following steps:
1. Verify that you are using the correct email and password combination. If you have more than one Amazon account with the same email address but different passwords, use the corresponding password for each account.
2. Ensure that there are no extra spaces in your password. This can happen when you copy and paste your password from somewhere else.
3. Verify that you entered the most recent Two-Step Verification code you have received, if you are prompted to enter one. Older codes will not work. For more information, see Two-Step Verification FAQ.
4. To reset your Two-Step Verification follow the steps here
5. Clear your browser cookies and cache or try logging in with a different browser or device.
6. Use our Password assistance page to verify whether the email address you are using is the one registered in our system.
7. Log on to Seller Central using your new email and password combination.
If these steps do not resolve the sign-in issue, it is likely that your email and password combination is not associated with an active Seller Central account. If you did not deactivate your account, Contact Us.
Please let me know if you are still running into issues after trying these steps.
Thanks,
Steve
