Products are missing after being received
Hi there,
I have a problem that multiple other sellers have reported - units are missing from the shipment after being received by Amazon and being put in stock (in the infamous YHM1). Opened 4 cases to ask for refund - they are closed by support without any action or update. Although no, once I received an answer that it's my fault, I sent unexpected items (what does it mean??? they were scanned and received as correct products and were in stock!) and therefore there won't be reimbursement.
Shipment ID: FBA18RWYXGFL
Cases ID: 17088224031, 17117683931, 17432947941, 17203486321.
Number of items - 13 (3 ASINs). Purchase invoice is provided multiple times in support cases.
I raised an issue here on the forum 2 months ago, Christine has answered that there's a backlog and the team will look at my case eventually. Is that how they look - just close cases, or give ridiculous replies hoping we just give up fighting for our products?
Please assist me in the matter. Items were sent in January, 3 months passed already and no progress made.
@Jurgen_Amazon @Daryl_Amazon @Christine_Amazon
Products are missing after being received
Hi there,
I have a problem that multiple other sellers have reported - units are missing from the shipment after being received by Amazon and being put in stock (in the infamous YHM1). Opened 4 cases to ask for refund - they are closed by support without any action or update. Although no, once I received an answer that it's my fault, I sent unexpected items (what does it mean??? they were scanned and received as correct products and were in stock!) and therefore there won't be reimbursement.
Shipment ID: FBA18RWYXGFL
Cases ID: 17088224031, 17117683931, 17432947941, 17203486321.
Number of items - 13 (3 ASINs). Purchase invoice is provided multiple times in support cases.
I raised an issue here on the forum 2 months ago, Christine has answered that there's a backlog and the team will look at my case eventually. Is that how they look - just close cases, or give ridiculous replies hoping we just give up fighting for our products?
Please assist me in the matter. Items were sent in January, 3 months passed already and no progress made.
@Jurgen_Amazon @Daryl_Amazon @Christine_Amazon
3 replies
Christine_Amazon
Hello @Seller_RaWDns2xWqbNh
Christine here from Amazon Forums.
I was checking your cases and the shipment and I do see that there are 3 open cases with the correct team, for investigation.
In this case, in order for us to be able to escalate your case we will need those cases resolved, this part of the criteria to make a case eligible for escalation.
Once these cases are resolved and if the issue persists, let me know so I can help you escalate your situation.
Christine.
