Hello All,

I'm struggling on how to to escalate a response from Community Help to Amazon leadership.

Received a 1 star review for "DAMAGED DELIVERY" on my product page. Clearly a violation of Amazon Community Guideline, but they are saying that it's not a violation:

Hello,

We’ve investigated the review "Damaged delivery + Product had been tampered with for the Toilette Fragrance Dissolvable Powder - Discreet Travel Size Packet" and looked into your previous correspondence of "April 27, 2024" with my colleague. We’ve determined that this review is within our Community Guidelines (available here http://www.amazon.com/review-guidelines) and will not consider the removal any further.

If you want to report violations of other customer reviews in future, please click on the "Report abuse" link near the content. If no "Report abuse" link is available, please contact us via E-Mail.

We appreciate your understanding.

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Best regards,

Farhan

I've read multiple times the community guidelines and shared the EXACT violation on the site to Community Help with no response.

Does anyone has any guidance on how to escalate this clear violation to Amazon leadership?