Wrong Product Voilation
Hello Amazon Community and Moderators,
@Daryl_Amazon
I’m reaching out because I need urgent help with the suspension of our running product, an international travel adapter.
@Daryl_Amazon we had a long process of making this product available, but for Some reason, Amazon again decided to mark it as violating the policies.
Please have a look at this seller forum again, and help me expedite the process, as this time it is even more urgent. I have been working hard to rank my product, and now it is close to being at the top, but Amazon removed my listing.
Our previous Seller forum chat, which ended in positive resolution
https://sellercentral.amazon.com/seller-forums/discussions/t/87a85c18-7099-45ab-9692-1d75962272c2?postId=87a85c18-7099-45ab-9692-1d75962272c2
The suspension notice says:
"Your product has been identified as a 3-Prong to 2-Prong Adapter Grounding Outlet Converter or Electrical Adapter. These products do not meet Canadian safety standards and are prohibited for sale or listing on Amazon.ca."
However, our product isn’t a “cheater plug” but an international travel adapter ( with a partnered patented Company) meant for use overseas. According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there’s an exemption for equipment designed specifically for use outside Ontario. The relevant exemption states:
"(d) Equipment designed for use outside Ontario. You don’t need approval for electrical equipment intended solely for use outside Ontario, because no applicable Canadian standard or certification program applies. An example would be travel adapter plugs for using electrical equipment overseas."
Before listing, we verified with Seller Support that we needed compliance with UL/CSA 60950-1 or UL/CSA 62368-1. Our product is certified under UL/CSA 62368-1, so it meets the necessary safety standards and should not be restricted.
Despite this, our listing was suspended, and we’re getting the same generic responses from Amazon support. Many similar products, including ones from our supplier for other brands, are still listed and sold on Amazon. It seems like our case hasn’t been reviewed properly.
Could @Daryl_Amazon please help escalate our case and review it thoroughly?
Wrong Product Voilation
Hello Amazon Community and Moderators,
@Daryl_Amazon
I’m reaching out because I need urgent help with the suspension of our running product, an international travel adapter.
@Daryl_Amazon we had a long process of making this product available, but for Some reason, Amazon again decided to mark it as violating the policies.
Please have a look at this seller forum again, and help me expedite the process, as this time it is even more urgent. I have been working hard to rank my product, and now it is close to being at the top, but Amazon removed my listing.
Our previous Seller forum chat, which ended in positive resolution
https://sellercentral.amazon.com/seller-forums/discussions/t/87a85c18-7099-45ab-9692-1d75962272c2?postId=87a85c18-7099-45ab-9692-1d75962272c2
The suspension notice says:
"Your product has been identified as a 3-Prong to 2-Prong Adapter Grounding Outlet Converter or Electrical Adapter. These products do not meet Canadian safety standards and are prohibited for sale or listing on Amazon.ca."
However, our product isn’t a “cheater plug” but an international travel adapter ( with a partnered patented Company) meant for use overseas. According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there’s an exemption for equipment designed specifically for use outside Ontario. The relevant exemption states:
"(d) Equipment designed for use outside Ontario. You don’t need approval for electrical equipment intended solely for use outside Ontario, because no applicable Canadian standard or certification program applies. An example would be travel adapter plugs for using electrical equipment overseas."
Before listing, we verified with Seller Support that we needed compliance with UL/CSA 60950-1 or UL/CSA 62368-1. Our product is certified under UL/CSA 62368-1, so it meets the necessary safety standards and should not be restricted.
Despite this, our listing was suspended, and we’re getting the same generic responses from Amazon support. Many similar products, including ones from our supplier for other brands, are still listed and sold on Amazon. It seems like our case hasn’t been reviewed properly.
Could @Daryl_Amazon please help escalate our case and review it thoroughly?
16 replies
Seller_DTLIWqtQN2xwz
Good Day @Daryl_Amazon and team amazon
Please a quick Follow up would be appreciated on Resolving Case ID:17321133431
Because I have inventory, and ranking That i will loose because of Wrong Product Violation.
Thank you
Christine_Amazon
Hello @Seller_DTLIWqtQN2xwz
Christine here from Amazon Forums.
Can you please share the case ID that you have created for this issue with seller support?
I will be waiting for your reply.
Christine.
Seller_DTLIWqtQN2xwz
Good day @Christine_Amazon
I have submitted the test reports, and certification, that makes my product viable for the selling in Canada market place, But I am getting Automated repsosnses
Case IDs: 17329061891
Case ID: 17321133431
i had same issue 6 months prior, but than someone from the seller forum escalated the problem for a manual review, and they solved it that way
here's the sellerforum link to the Conversation:
https://sellercentral.amazon.com/seller-forums/discussions/t/87a85c18-7099-45ab-9692-1d75962272c2?postId=87a85c18-7099-45ab-9692-1d75962272c2
Also I was asked to submit the documents in the amazon "Manage your compliance"section
where i has not been replied yet
Case id: 17388976321
List of all Case IDs
Case IDs: 17388976321
Case IDs: 17329061891
Case ID: 17321133431
Seller_DTLIWqtQN2xwz
good day @Christine_Amazon
A follow up would be greatly appreciated
I am stuck in this case for a month. And my inventory is at risk.
Can you please help me expedite the case
Thankyou very much
Christine_Amazon
Hello @MOTZEA
Christine here from Amazon Forums.
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Seller_lmFtUvpmHE3im
Hi @Christine_Amazon & @Daryl_Amazon
I am facing a similar issue where my account has been suspended for six months, and despite my continuous efforts to resolve it, I have received no clear response from Amazon Account Health Support.
I have posted my concern in the forum and have tagged a few Amazon agents who work on such issues, but I have not yet received any response from anyone. It feels like I have been put on the DO NOT TOUCH list as no one wants to look into my issue, which is why I am trying this approach in the hope that someone will finally hear me and help.
I have explored every possible way to resolve this and restart my business, but my appeals seem to go unheard. Each response I receive feels automated, with no real case review. It is disheartening that even a small, correctable mistake can result in a suspension that shuts down an entire business with no opportunity for resolution.
When sellers make an honest mistake, there should be a clear process to fix it rather than leaving us in indefinite suspension. Account suspension is a serious issue, it can permanently shut down a seller’s livelihood. Decisions like these should not rely solely on automated emails and chats. A phone conversation with a real person would allow both sides to understand the issue, clarify any misunderstandings, and work toward a resolution while staying within Amazon’s policies. This would restore sellers’ confidence in the process instead of leaving us feeling abandoned with no direction.
I understand that you may not have the authority to change Amazon’s policies, but I sincerely request your help in reviewing my case and assisting me in finding a solution so I can restart my business.
I have explained my situation in detail in the forum post below, hoping for guidance from someone who can genuinely help, but I have yet to receive any response:
https://sellercentral.amazon.com/seller-forums/discussions/t/e86ec110-f686-4811-99d2-24a23079c5ba?postId=e86ec110-f686-4811-99d2-24a23079c5ba
Please take a moment to look into this issue and help me find a way to correct the mistake and move forward. I would be truly grateful for any assistance you can provide.
Thank you for your time and support.
Best regards..
Seller_DTLIWqtQN2xwz
Good day,
The problem is that they have incorrectly identified my product as a grounding outlet. My product is a non-grounding device designed for non-grounding products and intended for international travel.
According to CEC Rule 2-024, a product designed for international purposes is not subject to certification by an SCC-accredited body. In this case, a harmonized CSA/UL test is accepted.
The support team is failing to realize this.
Seller_DTLIWqtQN2xwz
@Christine_Amazon
@Nano_Amazon
Good day
I need Urgent help
i am not getting postive resonses
Amazon is falining to reaize that my product is not a grounding electrical device, and I am getting automated responses back to back
And my INVENTORY is at risk of DISPOSAL
That is completely unfair, as the product is wrongly determined as a grounding product. It is not, and there has been the same product with the same supplier being sold on the same page of Amazon.
It is an international travel adapter, intended for use outside Canada.
According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there is an exemption for equipment specifically designed for use outside Ontario. The relevant exemption states:
"(d) Equipment, by design, intended for use outside of Ontario. Based on Rule 2-022 2) d) of the OESC, electrical equipment intended solely for use outside of Ontario, such as travel adapter plugs for using electrical equipment overseas, does not require approval because there is no applicable Canadian standard or certification program."
Since my product is an international travel adapter, as mentioned in the listing, it does not need SCC accredited certification. Please address this on your end, and escalate this to the specialized team needed to resolve this issue.
Seller_lmFtUvpmHE3im
Hi,
It seems they’re currently focused on preparations for the upcoming Good Friday and Easter Monday. There will likely be sales and offers launched during this period, and Amazon employees are probably working to ensure everything runs smoothly for a successful event.
Meanwhile, we sellers with suspended accounts are like sinking ships, treated as guilty until proven innocent. Sadly, we are unable to prove our innocence as we’re locked out without access to support tools and anyone to help.
Why would anyone focus on a sinking ship with no hope, when the upcoming holidays offer such promise and opportunity?
Wrong Product Voilation
Hello Amazon Community and Moderators,
@Daryl_Amazon
I’m reaching out because I need urgent help with the suspension of our running product, an international travel adapter.
@Daryl_Amazon we had a long process of making this product available, but for Some reason, Amazon again decided to mark it as violating the policies.
Please have a look at this seller forum again, and help me expedite the process, as this time it is even more urgent. I have been working hard to rank my product, and now it is close to being at the top, but Amazon removed my listing.
Our previous Seller forum chat, which ended in positive resolution
https://sellercentral.amazon.com/seller-forums/discussions/t/87a85c18-7099-45ab-9692-1d75962272c2?postId=87a85c18-7099-45ab-9692-1d75962272c2
The suspension notice says:
"Your product has been identified as a 3-Prong to 2-Prong Adapter Grounding Outlet Converter or Electrical Adapter. These products do not meet Canadian safety standards and are prohibited for sale or listing on Amazon.ca."
However, our product isn’t a “cheater plug” but an international travel adapter ( with a partnered patented Company) meant for use overseas. According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there’s an exemption for equipment designed specifically for use outside Ontario. The relevant exemption states:
"(d) Equipment designed for use outside Ontario. You don’t need approval for electrical equipment intended solely for use outside Ontario, because no applicable Canadian standard or certification program applies. An example would be travel adapter plugs for using electrical equipment overseas."
Before listing, we verified with Seller Support that we needed compliance with UL/CSA 60950-1 or UL/CSA 62368-1. Our product is certified under UL/CSA 62368-1, so it meets the necessary safety standards and should not be restricted.
Despite this, our listing was suspended, and we’re getting the same generic responses from Amazon support. Many similar products, including ones from our supplier for other brands, are still listed and sold on Amazon. It seems like our case hasn’t been reviewed properly.
Could @Daryl_Amazon please help escalate our case and review it thoroughly?
Wrong Product Voilation
Hello Amazon Community and Moderators,
@Daryl_Amazon
I’m reaching out because I need urgent help with the suspension of our running product, an international travel adapter.
@Daryl_Amazon we had a long process of making this product available, but for Some reason, Amazon again decided to mark it as violating the policies.
Please have a look at this seller forum again, and help me expedite the process, as this time it is even more urgent. I have been working hard to rank my product, and now it is close to being at the top, but Amazon removed my listing.
Our previous Seller forum chat, which ended in positive resolution
https://sellercentral.amazon.com/seller-forums/discussions/t/87a85c18-7099-45ab-9692-1d75962272c2?postId=87a85c18-7099-45ab-9692-1d75962272c2
The suspension notice says:
"Your product has been identified as a 3-Prong to 2-Prong Adapter Grounding Outlet Converter or Electrical Adapter. These products do not meet Canadian safety standards and are prohibited for sale or listing on Amazon.ca."
However, our product isn’t a “cheater plug” but an international travel adapter ( with a partnered patented Company) meant for use overseas. According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there’s an exemption for equipment designed specifically for use outside Ontario. The relevant exemption states:
"(d) Equipment designed for use outside Ontario. You don’t need approval for electrical equipment intended solely for use outside Ontario, because no applicable Canadian standard or certification program applies. An example would be travel adapter plugs for using electrical equipment overseas."
Before listing, we verified with Seller Support that we needed compliance with UL/CSA 60950-1 or UL/CSA 62368-1. Our product is certified under UL/CSA 62368-1, so it meets the necessary safety standards and should not be restricted.
Despite this, our listing was suspended, and we’re getting the same generic responses from Amazon support. Many similar products, including ones from our supplier for other brands, are still listed and sold on Amazon. It seems like our case hasn’t been reviewed properly.
Could @Daryl_Amazon please help escalate our case and review it thoroughly?
Wrong Product Voilation
Hello Amazon Community and Moderators,
@Daryl_Amazon
I’m reaching out because I need urgent help with the suspension of our running product, an international travel adapter.
@Daryl_Amazon we had a long process of making this product available, but for Some reason, Amazon again decided to mark it as violating the policies.
Please have a look at this seller forum again, and help me expedite the process, as this time it is even more urgent. I have been working hard to rank my product, and now it is close to being at the top, but Amazon removed my listing.
Our previous Seller forum chat, which ended in positive resolution
https://sellercentral.amazon.com/seller-forums/discussions/t/87a85c18-7099-45ab-9692-1d75962272c2?postId=87a85c18-7099-45ab-9692-1d75962272c2
The suspension notice says:
"Your product has been identified as a 3-Prong to 2-Prong Adapter Grounding Outlet Converter or Electrical Adapter. These products do not meet Canadian safety standards and are prohibited for sale or listing on Amazon.ca."
However, our product isn’t a “cheater plug” but an international travel adapter ( with a partnered patented Company) meant for use overseas. According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there’s an exemption for equipment designed specifically for use outside Ontario. The relevant exemption states:
"(d) Equipment designed for use outside Ontario. You don’t need approval for electrical equipment intended solely for use outside Ontario, because no applicable Canadian standard or certification program applies. An example would be travel adapter plugs for using electrical equipment overseas."
Before listing, we verified with Seller Support that we needed compliance with UL/CSA 60950-1 or UL/CSA 62368-1. Our product is certified under UL/CSA 62368-1, so it meets the necessary safety standards and should not be restricted.
Despite this, our listing was suspended, and we’re getting the same generic responses from Amazon support. Many similar products, including ones from our supplier for other brands, are still listed and sold on Amazon. It seems like our case hasn’t been reviewed properly.
Could @Daryl_Amazon please help escalate our case and review it thoroughly?
16 replies
16 replies
Seller_DTLIWqtQN2xwz
Good Day @Daryl_Amazon and team amazon
Please a quick Follow up would be appreciated on Resolving Case ID:17321133431
Because I have inventory, and ranking That i will loose because of Wrong Product Violation.
Thank you
Christine_Amazon
Hello @Seller_DTLIWqtQN2xwz
Christine here from Amazon Forums.
Can you please share the case ID that you have created for this issue with seller support?
I will be waiting for your reply.
Christine.
Seller_DTLIWqtQN2xwz
Good day @Christine_Amazon
I have submitted the test reports, and certification, that makes my product viable for the selling in Canada market place, But I am getting Automated repsosnses
Case IDs: 17329061891
Case ID: 17321133431
i had same issue 6 months prior, but than someone from the seller forum escalated the problem for a manual review, and they solved it that way
here's the sellerforum link to the Conversation:
https://sellercentral.amazon.com/seller-forums/discussions/t/87a85c18-7099-45ab-9692-1d75962272c2?postId=87a85c18-7099-45ab-9692-1d75962272c2
Also I was asked to submit the documents in the amazon "Manage your compliance"section
where i has not been replied yet
Case id: 17388976321
List of all Case IDs
Case IDs: 17388976321
Case IDs: 17329061891
Case ID: 17321133431
Seller_DTLIWqtQN2xwz
good day @Christine_Amazon
A follow up would be greatly appreciated
I am stuck in this case for a month. And my inventory is at risk.
Can you please help me expedite the case
Thankyou very much
Christine_Amazon
Hello @MOTZEA
Christine here from Amazon Forums.
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Seller_lmFtUvpmHE3im
Hi @Christine_Amazon & @Daryl_Amazon
I am facing a similar issue where my account has been suspended for six months, and despite my continuous efforts to resolve it, I have received no clear response from Amazon Account Health Support.
I have posted my concern in the forum and have tagged a few Amazon agents who work on such issues, but I have not yet received any response from anyone. It feels like I have been put on the DO NOT TOUCH list as no one wants to look into my issue, which is why I am trying this approach in the hope that someone will finally hear me and help.
I have explored every possible way to resolve this and restart my business, but my appeals seem to go unheard. Each response I receive feels automated, with no real case review. It is disheartening that even a small, correctable mistake can result in a suspension that shuts down an entire business with no opportunity for resolution.
When sellers make an honest mistake, there should be a clear process to fix it rather than leaving us in indefinite suspension. Account suspension is a serious issue, it can permanently shut down a seller’s livelihood. Decisions like these should not rely solely on automated emails and chats. A phone conversation with a real person would allow both sides to understand the issue, clarify any misunderstandings, and work toward a resolution while staying within Amazon’s policies. This would restore sellers’ confidence in the process instead of leaving us feeling abandoned with no direction.
I understand that you may not have the authority to change Amazon’s policies, but I sincerely request your help in reviewing my case and assisting me in finding a solution so I can restart my business.
I have explained my situation in detail in the forum post below, hoping for guidance from someone who can genuinely help, but I have yet to receive any response:
https://sellercentral.amazon.com/seller-forums/discussions/t/e86ec110-f686-4811-99d2-24a23079c5ba?postId=e86ec110-f686-4811-99d2-24a23079c5ba
Please take a moment to look into this issue and help me find a way to correct the mistake and move forward. I would be truly grateful for any assistance you can provide.
Thank you for your time and support.
Best regards..
Seller_DTLIWqtQN2xwz
Good day,
The problem is that they have incorrectly identified my product as a grounding outlet. My product is a non-grounding device designed for non-grounding products and intended for international travel.
According to CEC Rule 2-024, a product designed for international purposes is not subject to certification by an SCC-accredited body. In this case, a harmonized CSA/UL test is accepted.
The support team is failing to realize this.
Seller_DTLIWqtQN2xwz
@Christine_Amazon
@Nano_Amazon
Good day
I need Urgent help
i am not getting postive resonses
Amazon is falining to reaize that my product is not a grounding electrical device, and I am getting automated responses back to back
And my INVENTORY is at risk of DISPOSAL
That is completely unfair, as the product is wrongly determined as a grounding product. It is not, and there has been the same product with the same supplier being sold on the same page of Amazon.
It is an international travel adapter, intended for use outside Canada.
According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there is an exemption for equipment specifically designed for use outside Ontario. The relevant exemption states:
"(d) Equipment, by design, intended for use outside of Ontario. Based on Rule 2-022 2) d) of the OESC, electrical equipment intended solely for use outside of Ontario, such as travel adapter plugs for using electrical equipment overseas, does not require approval because there is no applicable Canadian standard or certification program."
Since my product is an international travel adapter, as mentioned in the listing, it does not need SCC accredited certification. Please address this on your end, and escalate this to the specialized team needed to resolve this issue.
Seller_lmFtUvpmHE3im
Hi,
It seems they’re currently focused on preparations for the upcoming Good Friday and Easter Monday. There will likely be sales and offers launched during this period, and Amazon employees are probably working to ensure everything runs smoothly for a successful event.
Meanwhile, we sellers with suspended accounts are like sinking ships, treated as guilty until proven innocent. Sadly, we are unable to prove our innocence as we’re locked out without access to support tools and anyone to help.
Why would anyone focus on a sinking ship with no hope, when the upcoming holidays offer such promise and opportunity?
Seller_DTLIWqtQN2xwz
Good Day @Daryl_Amazon and team amazon
Please a quick Follow up would be appreciated on Resolving Case ID:17321133431
Because I have inventory, and ranking That i will loose because of Wrong Product Violation.
Thank you
Seller_DTLIWqtQN2xwz
Good Day @Daryl_Amazon and team amazon
Please a quick Follow up would be appreciated on Resolving Case ID:17321133431
Because I have inventory, and ranking That i will loose because of Wrong Product Violation.
Thank you
Christine_Amazon
Hello @Seller_DTLIWqtQN2xwz
Christine here from Amazon Forums.
Can you please share the case ID that you have created for this issue with seller support?
I will be waiting for your reply.
Christine.
Christine_Amazon
Hello @Seller_DTLIWqtQN2xwz
Christine here from Amazon Forums.
Can you please share the case ID that you have created for this issue with seller support?
I will be waiting for your reply.
Christine.
Seller_DTLIWqtQN2xwz
Good day @Christine_Amazon
I have submitted the test reports, and certification, that makes my product viable for the selling in Canada market place, But I am getting Automated repsosnses
Case IDs: 17329061891
Case ID: 17321133431
i had same issue 6 months prior, but than someone from the seller forum escalated the problem for a manual review, and they solved it that way
here's the sellerforum link to the Conversation:
https://sellercentral.amazon.com/seller-forums/discussions/t/87a85c18-7099-45ab-9692-1d75962272c2?postId=87a85c18-7099-45ab-9692-1d75962272c2
Also I was asked to submit the documents in the amazon "Manage your compliance"section
where i has not been replied yet
Case id: 17388976321
List of all Case IDs
Case IDs: 17388976321
Case IDs: 17329061891
Case ID: 17321133431
Seller_DTLIWqtQN2xwz
Good day @Christine_Amazon
I have submitted the test reports, and certification, that makes my product viable for the selling in Canada market place, But I am getting Automated repsosnses
Case IDs: 17329061891
Case ID: 17321133431
i had same issue 6 months prior, but than someone from the seller forum escalated the problem for a manual review, and they solved it that way
here's the sellerforum link to the Conversation:
https://sellercentral.amazon.com/seller-forums/discussions/t/87a85c18-7099-45ab-9692-1d75962272c2?postId=87a85c18-7099-45ab-9692-1d75962272c2
Also I was asked to submit the documents in the amazon "Manage your compliance"section
where i has not been replied yet
Case id: 17388976321
List of all Case IDs
Case IDs: 17388976321
Case IDs: 17329061891
Case ID: 17321133431
Seller_DTLIWqtQN2xwz
good day @Christine_Amazon
A follow up would be greatly appreciated
I am stuck in this case for a month. And my inventory is at risk.
Can you please help me expedite the case
Thankyou very much
Seller_DTLIWqtQN2xwz
good day @Christine_Amazon
A follow up would be greatly appreciated
I am stuck in this case for a month. And my inventory is at risk.
Can you please help me expedite the case
Thankyou very much
Christine_Amazon
Hello @MOTZEA
Christine here from Amazon Forums.
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Christine_Amazon
Hello @MOTZEA
Christine here from Amazon Forums.
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Seller_lmFtUvpmHE3im
Hi @Christine_Amazon & @Daryl_Amazon
I am facing a similar issue where my account has been suspended for six months, and despite my continuous efforts to resolve it, I have received no clear response from Amazon Account Health Support.
I have posted my concern in the forum and have tagged a few Amazon agents who work on such issues, but I have not yet received any response from anyone. It feels like I have been put on the DO NOT TOUCH list as no one wants to look into my issue, which is why I am trying this approach in the hope that someone will finally hear me and help.
I have explored every possible way to resolve this and restart my business, but my appeals seem to go unheard. Each response I receive feels automated, with no real case review. It is disheartening that even a small, correctable mistake can result in a suspension that shuts down an entire business with no opportunity for resolution.
When sellers make an honest mistake, there should be a clear process to fix it rather than leaving us in indefinite suspension. Account suspension is a serious issue, it can permanently shut down a seller’s livelihood. Decisions like these should not rely solely on automated emails and chats. A phone conversation with a real person would allow both sides to understand the issue, clarify any misunderstandings, and work toward a resolution while staying within Amazon’s policies. This would restore sellers’ confidence in the process instead of leaving us feeling abandoned with no direction.
I understand that you may not have the authority to change Amazon’s policies, but I sincerely request your help in reviewing my case and assisting me in finding a solution so I can restart my business.
I have explained my situation in detail in the forum post below, hoping for guidance from someone who can genuinely help, but I have yet to receive any response:
https://sellercentral.amazon.com/seller-forums/discussions/t/e86ec110-f686-4811-99d2-24a23079c5ba?postId=e86ec110-f686-4811-99d2-24a23079c5ba
Please take a moment to look into this issue and help me find a way to correct the mistake and move forward. I would be truly grateful for any assistance you can provide.
Thank you for your time and support.
Best regards..
Seller_lmFtUvpmHE3im
Hi @Christine_Amazon & @Daryl_Amazon
I am facing a similar issue where my account has been suspended for six months, and despite my continuous efforts to resolve it, I have received no clear response from Amazon Account Health Support.
I have posted my concern in the forum and have tagged a few Amazon agents who work on such issues, but I have not yet received any response from anyone. It feels like I have been put on the DO NOT TOUCH list as no one wants to look into my issue, which is why I am trying this approach in the hope that someone will finally hear me and help.
I have explored every possible way to resolve this and restart my business, but my appeals seem to go unheard. Each response I receive feels automated, with no real case review. It is disheartening that even a small, correctable mistake can result in a suspension that shuts down an entire business with no opportunity for resolution.
When sellers make an honest mistake, there should be a clear process to fix it rather than leaving us in indefinite suspension. Account suspension is a serious issue, it can permanently shut down a seller’s livelihood. Decisions like these should not rely solely on automated emails and chats. A phone conversation with a real person would allow both sides to understand the issue, clarify any misunderstandings, and work toward a resolution while staying within Amazon’s policies. This would restore sellers’ confidence in the process instead of leaving us feeling abandoned with no direction.
I understand that you may not have the authority to change Amazon’s policies, but I sincerely request your help in reviewing my case and assisting me in finding a solution so I can restart my business.
I have explained my situation in detail in the forum post below, hoping for guidance from someone who can genuinely help, but I have yet to receive any response:
https://sellercentral.amazon.com/seller-forums/discussions/t/e86ec110-f686-4811-99d2-24a23079c5ba?postId=e86ec110-f686-4811-99d2-24a23079c5ba
Please take a moment to look into this issue and help me find a way to correct the mistake and move forward. I would be truly grateful for any assistance you can provide.
Thank you for your time and support.
Best regards..
Seller_DTLIWqtQN2xwz
Good day,
The problem is that they have incorrectly identified my product as a grounding outlet. My product is a non-grounding device designed for non-grounding products and intended for international travel.
According to CEC Rule 2-024, a product designed for international purposes is not subject to certification by an SCC-accredited body. In this case, a harmonized CSA/UL test is accepted.
The support team is failing to realize this.
Seller_DTLIWqtQN2xwz
Good day,
The problem is that they have incorrectly identified my product as a grounding outlet. My product is a non-grounding device designed for non-grounding products and intended for international travel.
According to CEC Rule 2-024, a product designed for international purposes is not subject to certification by an SCC-accredited body. In this case, a harmonized CSA/UL test is accepted.
The support team is failing to realize this.
Seller_DTLIWqtQN2xwz
@Christine_Amazon
@Nano_Amazon
Good day
I need Urgent help
i am not getting postive resonses
Amazon is falining to reaize that my product is not a grounding electrical device, and I am getting automated responses back to back
And my INVENTORY is at risk of DISPOSAL
That is completely unfair, as the product is wrongly determined as a grounding product. It is not, and there has been the same product with the same supplier being sold on the same page of Amazon.
It is an international travel adapter, intended for use outside Canada.
According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there is an exemption for equipment specifically designed for use outside Ontario. The relevant exemption states:
"(d) Equipment, by design, intended for use outside of Ontario. Based on Rule 2-022 2) d) of the OESC, electrical equipment intended solely for use outside of Ontario, such as travel adapter plugs for using electrical equipment overseas, does not require approval because there is no applicable Canadian standard or certification program."
Since my product is an international travel adapter, as mentioned in the listing, it does not need SCC accredited certification. Please address this on your end, and escalate this to the specialized team needed to resolve this issue.
Seller_DTLIWqtQN2xwz
@Christine_Amazon
@Nano_Amazon
Good day
I need Urgent help
i am not getting postive resonses
Amazon is falining to reaize that my product is not a grounding electrical device, and I am getting automated responses back to back
And my INVENTORY is at risk of DISPOSAL
That is completely unfair, as the product is wrongly determined as a grounding product. It is not, and there has been the same product with the same supplier being sold on the same page of Amazon.
It is an international travel adapter, intended for use outside Canada.
According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there is an exemption for equipment specifically designed for use outside Ontario. The relevant exemption states:
"(d) Equipment, by design, intended for use outside of Ontario. Based on Rule 2-022 2) d) of the OESC, electrical equipment intended solely for use outside of Ontario, such as travel adapter plugs for using electrical equipment overseas, does not require approval because there is no applicable Canadian standard or certification program."
Since my product is an international travel adapter, as mentioned in the listing, it does not need SCC accredited certification. Please address this on your end, and escalate this to the specialized team needed to resolve this issue.
Seller_lmFtUvpmHE3im
Hi,
It seems they’re currently focused on preparations for the upcoming Good Friday and Easter Monday. There will likely be sales and offers launched during this period, and Amazon employees are probably working to ensure everything runs smoothly for a successful event.
Meanwhile, we sellers with suspended accounts are like sinking ships, treated as guilty until proven innocent. Sadly, we are unable to prove our innocence as we’re locked out without access to support tools and anyone to help.
Why would anyone focus on a sinking ship with no hope, when the upcoming holidays offer such promise and opportunity?
Seller_lmFtUvpmHE3im
Hi,
It seems they’re currently focused on preparations for the upcoming Good Friday and Easter Monday. There will likely be sales and offers launched during this period, and Amazon employees are probably working to ensure everything runs smoothly for a successful event.
Meanwhile, we sellers with suspended accounts are like sinking ships, treated as guilty until proven innocent. Sadly, we are unable to prove our innocence as we’re locked out without access to support tools and anyone to help.
Why would anyone focus on a sinking ship with no hope, when the upcoming holidays offer such promise and opportunity?
