Multiple A-Z claims from Canada Post lettermail
I have a customer in the far reaches of Nfld who is making multiple A-Z claims a day or two after the Amazon delivery cut-off because he knows it can't get to him on time through standard lettermail (he's ordering DVDs and expedited delivery is more than the cost of the DVDs). I self-ship, is there ANYTHING I can do in this situation?
Multiple A-Z claims from Canada Post lettermail
I have a customer in the far reaches of Nfld who is making multiple A-Z claims a day or two after the Amazon delivery cut-off because he knows it can't get to him on time through standard lettermail (he's ordering DVDs and expedited delivery is more than the cost of the DVDs). I self-ship, is there ANYTHING I can do in this situation?
7 replies
Seller_1idNlTUpfKbZW
only lesson for the future to ship those to fba, as it’s too pricey to ship it tracked yourself. Can’t get a to z on fba items and if it’s lost they reimburse you some.
Also report the buyer in hopes that they notice suspicious activity on his account, otherwise you’re pretty screwed with a lesson.
Seller_y7W9ccUlauftE
If you are using oversize lettermail, there is no tracking, so he can always claim it was not delivered. No tracking, no seller protection. It's a gamble FBM sellers make, most of the time buyers are honest and it's not a problem.
If he is a repeat offender, use registered lettermail the next time he buys. It does cost $9.75 extra and does need to be processed at the postal counter -- but he will not get a freebie and will probably stop buying from you.
-;-
Seller_zuoGHPdvt2zY1
You might consider bumping your shipping times for Newfoundland up a few days to give you some breathing room...
Ka_Amazon
Hello @Seller_BlRqJ73sTz02F,
This is Ka from the Forums Community Management team. I hope you are doing well.
We appreciate that you've posted and shared with the community your question about A-Z claims.
Thank you @Seller_1idNlTUpfKbZW, @Seller_y7W9ccUlauftE and @Seller_zuoGHPdvt2zY1 for providing good advices based on their own experiences.
It is true that there are two ways (methods) to ship your products, either you use FBM (Fulfilled by Merchant) or FBA (Fulfilled by Amazon) or you can implement both depending on your business needs.
It is also true, there are times sellers can't control the estimated delivering times when using FBM, but like our folks commented in your post, there are alternative methods or steps to take to ensure that your orders arrive within the expected delivery timeframe and/or with a signature confirmation by the recipient, these are a couple alternative options to avoid customers claims where they state not receiving the order on time or even not received it at all.
However, you may want to consider FBA, the benefits of using this method are tremendous (please don't take this as advertising strategy), it will help you avoid a lot of pain points using FBM. Please check our help page Get started with Fulfillment by Amazon (FBA) for more info.
Additionally, if you already contacted our Seller Support team and have a case ID regarding this specific concern, we would love to see if we can help you further.
We appreciate your participation in the forums.
Best regards,
Ka
Seller_W0rs1MHLV9Nfd
Have you ever considered it maybe amazon themselves (employees in the background) are purchasing this and trying to force you to to hand over your inventory and pay them extra fee to use their FBA?
If they wanted to "crack" down on this they could but clearly amazon isn't.
Bunch of globalist's from the WEF run amazon.
Seller_lcucxCbFt1FFI
If I'm not mistaken, Amazon allows you to define special rules (pricing/time) for shipments to Nunavut, NWT and NF.
Set shipping time and price to cover your actual costs using expedited parcel pricing from Canada Post.
