plush dog toy being recongnized by Amazon as a childrens toy
We currently have 4 ASIN's that Amazon is looking for Children's Product Certificates. All items are Plush dog toys not made for children. This brand has been sold on Amazon and by Amazon for over a decade and I'm assuming a bot has inaccurately flagged the items. We have checked all listings to ensure that there is nothing associated with children including keywords. I fear if we make to many changes to the listing it will ruin the ranking/sales.
Below is how the first rejection read, they are all the same:
Hello,
We have reviewed your appeal request. We are rejecting your appeal because the display page has keywords (children) which indicates the product is Plush Toy. We request you take the following action: Please remove the keywords. Otherwise , you must submit the compliance documents listed on our help page to offer this product on Amazon.
As we said the keywords say nothing about children:
Item Type Keyword - Pet-squeak-toys
Target Audience Keyword - Dogs
Here are the cases:
17641785031 - ASIN B09J36LD7T
17642042051 - ASIN B0B3NGSZK3
17642018241 - ASIN B0B3NDSQFS
ASIN B08NFNMDZV - case not started....yet
If anyone has any insight or if a Moderator could get involved that would be great. We have at another 13 listings we are just waiting to be hit with the same issue
4/27 received this notice this morning:
Your appeal is not approved because the display page has keywords [children, child] which indicates the product is for a child.This issue must be resolved because compliance requirements are critical to ensuring the products sold are safe and compliant.
Cannot find anywhere in listings keywords of Children or child
@Cooper_Amazon @Glenn_Amazon
plush dog toy being recongnized by Amazon as a childrens toy
We currently have 4 ASIN's that Amazon is looking for Children's Product Certificates. All items are Plush dog toys not made for children. This brand has been sold on Amazon and by Amazon for over a decade and I'm assuming a bot has inaccurately flagged the items. We have checked all listings to ensure that there is nothing associated with children including keywords. I fear if we make to many changes to the listing it will ruin the ranking/sales.
Below is how the first rejection read, they are all the same:
Hello,
We have reviewed your appeal request. We are rejecting your appeal because the display page has keywords (children) which indicates the product is Plush Toy. We request you take the following action: Please remove the keywords. Otherwise , you must submit the compliance documents listed on our help page to offer this product on Amazon.
As we said the keywords say nothing about children:
Item Type Keyword - Pet-squeak-toys
Target Audience Keyword - Dogs
Here are the cases:
17641785031 - ASIN B09J36LD7T
17642042051 - ASIN B0B3NGSZK3
17642018241 - ASIN B0B3NDSQFS
ASIN B08NFNMDZV - case not started....yet
If anyone has any insight or if a Moderator could get involved that would be great. We have at another 13 listings we are just waiting to be hit with the same issue
4/27 received this notice this morning:
Your appeal is not approved because the display page has keywords [children, child] which indicates the product is for a child.This issue must be resolved because compliance requirements are critical to ensuring the products sold are safe and compliant.
Cannot find anywhere in listings keywords of Children or child
@Cooper_Amazon @Glenn_Amazon
2 replies
Manny_Amazon
Hello @Seller_uJGgfQzGcwtDp,
Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.
Regards,
- Manny