My Amazon seller account got deactivated
A few days ago, Amazon deactivated my listing for ASIN B085DV8T75 due to counterfeit issues. I resolved this problem, and the health rating increased from 192 to 200, with zero complaints showing. However, the next day, Amazon deactivated my account again because of the same listing, B085DV8T75.
My Amazon seller account got deactivated
A few days ago, Amazon deactivated my listing for ASIN B085DV8T75 due to counterfeit issues. I resolved this problem, and the health rating increased from 192 to 200, with zero complaints showing. However, the next day, Amazon deactivated my account again because of the same listing, B085DV8T75.
3 replies
Seller_7LrAV0m5llaI7
It doesn't sound like you resolved the problem, otherwise you wouldn't have been suspended the next day.
I've reread this post a couple times and wondering what your question is to the forum? Your post is written as a statement.
Emet_Amazon
Hello @Seller_4uktOgmYkZ8nf,
Thank you for posting your concerns with your account deactivation.
As you mentioned there were concerns of authenticity on ASIN: B085DV8T75. When you resolved the issues were you notified that your documentation was accepted and that you could continue to sell the product? As mentioned by @Seller_7LrAV0m5llaI7, this does sound like the situation may still be continuing.
When you provided documentation to address this type of concern, did you offer invoices that meet our requirements shown in the responsible sourcing help page?
So that we can try an offer the best support in your situation, I have also reached out to our account health support teams who may attempt to reach you by phone. Please ensure your contact information is up to date.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
