Dear Amazon Team,

I am writing to request a re-investigation and reversal of Order ID: 113-9070346-6619463.

Order Date: February 12, 2025

Tracking Number: 772053439106 (FedEx)

The buyer did not submit any return or refund request, and

The buyer has never returned the item to us.

However, on February 21, 2025, Amazon issued a full refund to the buyer, without any return being processed or completed.

We submitted a SAFE-T claim and sent multiple messages regarding this issue, but unfortunately, we have not received any response.

Claim #19331-60634-2514731

This refund was issued without the item being returned or a formal return request being submitted, which we believe is against Amazon’s standard return and refund procedures.

We kindly request that Amazon re-investigate this claim and reverse the refund decision accordingly.

Thank you for your attention and support. We look forward to your fair consideration of this matter.

Best regards,

cjydu

@Daryl_Amazon @Ricardo_Amazon @Jurgen_Amazon

@Daryl_Amazon @Nano_Amazon@Lucre_Amzn@Christine_Amazon@Sunnie_Amazon