customer can return over 30 days period
701-7620782-5032238
This order has been placed on June this year. I just checked the payment detail and found this order has been refunded to customer on Oct 30 2023. I dont understand why customer can still refund the money to the customer even it is out of return period.
customer can return over 30 days period
701-7620782-5032238
This order has been placed on June this year. I just checked the payment detail and found this order has been refunded to customer on Oct 30 2023. I dont understand why customer can still refund the money to the customer even it is out of return period.
2 replies
Seller_7LrAV0m5llaI7
Its a return initiation period. You have to initiate your return within 30 days. You can send it back later.
Jurgen_Amazon
Hello @Seller_3gdG26dJ3TwrW,
Thank you for contacting Amazon Forums.
You have a valid question and I can definitely provide you with further details on why it can happen and how to proceed. For that, let me share with you three help pages that can help:
- FBA customer returns policy
- FBA inventory reimbursement policy: Customer return claims
- Returns policies
Regarding a buyer having a refund after 30+ days of purchasing the item, the first Help Page shared indicates the following: "To ensure a great customer experience, we may accept returns beyond the timeframe stated in these policies.". Nevertheless, there is a process to help you, which can be found in the second Help Page, in the section Claim window, it states: "You can file a customer return claim no sooner than 45 days and no later than 18 months after the customer refund or replacement."
Being said this, the scenario you described can happen, but if the product is not returned to the warehouse in 45 days or less, you can contact Selling Partner Support to request the reimbursement to your account accordingly.
I trust this information will help you to manage this situation, but in case you have follow-up questions, feel free to share them in this thread.
Sincerely, Jurgen_Amazon
