USPS Delayed Shipment, USPS Package Intercept Ineligible, and SAFE-T Claim Not Allowed
Hello,
I recently shipped an order using Amazon Buy Shipping via USPS. Unfortunately, the package has been stuck at a USPS location for the past 10 days, and I will send a replacement to the customer to resolve the issue.
During my follow-up with USPS, I was advised that I could file a "package interception" request. However, when I tried to do so, the USPS website informed me that my tracking number was not eligible for interception.
I also attempted to file a SAFE-T claim for this issue, but I received the following response:
"This order is not eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details."
Given that the delay occurred with Amazon Buy Shipping, I would like to understand:
Is "Buy Shipping via USPS package insured?
Is there any recourse or reimbursement option available for delayed or mismanaged shipments through Amazon Buy Shipping?
How can I handle such cases in the future to avoid losses when customers request replacements due to carrier delays?
Any advice or clarification would be greatly appreciated. Thank you!
Best regards!
USPS Delayed Shipment, USPS Package Intercept Ineligible, and SAFE-T Claim Not Allowed
Hello,
I recently shipped an order using Amazon Buy Shipping via USPS. Unfortunately, the package has been stuck at a USPS location for the past 10 days, and I will send a replacement to the customer to resolve the issue.
During my follow-up with USPS, I was advised that I could file a "package interception" request. However, when I tried to do so, the USPS website informed me that my tracking number was not eligible for interception.
I also attempted to file a SAFE-T claim for this issue, but I received the following response:
"This order is not eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details."
Given that the delay occurred with Amazon Buy Shipping, I would like to understand:
Is "Buy Shipping via USPS package insured?
Is there any recourse or reimbursement option available for delayed or mismanaged shipments through Amazon Buy Shipping?
How can I handle such cases in the future to avoid losses when customers request replacements due to carrier delays?
Any advice or clarification would be greatly appreciated. Thank you!
Best regards!
13 replies
Seller_DdmPiA1p1S2Wu
The correct course of action would be to send the buyer the standard INR template that instructs them to file an A-Z claim. They can do this once it has been at least 3 days past the estimated delivery date. Then Amazon would refund them from their funds. Then, if they wanted the item resent, they would need to place a new order with you.
