Lost Shipment in YHM1
My entire shipment was lost in their warehouse, and their investigation report stated: "Investigation completed – shipment contents counted and confirmed." Essentially, they counted an empty parcel and marked the inspection as complete.
I provided all the necessary documentation, including proof of delivery and product purchases, yet Amazon not only lost my products but is also unresponsive, leaving me to bear the losses.
After submitting the documents for investigation, Amazon simply closes the cases without processing them further. It's been incredibly frustrating and feels like a very irresponsible way for them to handle this situation.
Lost Shipment in YHM1
My entire shipment was lost in their warehouse, and their investigation report stated: "Investigation completed – shipment contents counted and confirmed." Essentially, they counted an empty parcel and marked the inspection as complete.
I provided all the necessary documentation, including proof of delivery and product purchases, yet Amazon not only lost my products but is also unresponsive, leaving me to bear the losses.
After submitting the documents for investigation, Amazon simply closes the cases without processing them further. It's been incredibly frustrating and feels like a very irresponsible way for them to handle this situation.
21 replies
Jurgen_Amazon
Hello @Seller_X9Rgw2YelcUFL,
Thank you for contacting Amazon Forums.
Could you please provide the Shipment ID and the cases you opened with Selling Partner Support reporting this issue? Once we get those details, we will be able to start investigating.
Jurgen
Seller_dHNG4PrDTSCCE
Welcome...
I created an order on July 19th and it reached the YYZ4 warehouse on July 24th and was delivered. Since this parcel was not checked in, I opened a case many times. First, they told me that I had to wait until August 1st and the parcel was received. When I arrived on August 1st, they told me that I had to wait until August 14th and then it would be received. When I arrived on August 14th, they opened an investigation. I shared all my invoices and official Fedex documents and the result was: "Investigation completed – shipment contents counted and confirmed." They lost one of my entire parcels and closed the issue. I am still opening a case. I am still writing and no one is consciously responding anymore. This literally means "if it suits you, this is it" and if it doesn't, go. How is this not investigated despite me sharing the Fedex documents and invoices. The parcel was either stolen or lost. What could the missing parcel be considered and the investigation completed? They say we don't have such a record. Of course not because the parcel is missing. If you count something that doesn't exist, of course the result will be zero. If Amazon were respectful to its sellers, it would find out who lost the package in the warehouse, punish them and refund you immediately. There is incredible irresponsibility and no one does their part.
Seller_ANuw4WpYm4RDV
same with me. my part of products are also missing in yyz4
Seller_DpDogIvcJF1jg
There has to be a class action lawsuit here. People cannot keep sending in product and having Amazon say oh well we did not receive it and there is nothing you can do. This is a billion dollar business screwing small businesses and it has to stop.
Seller_mlnG6Fj3flg10
Hi, same here. People at YHM1 lost all my products. Do you have any updates?
Seller_gXMG9SE749sJa
it seems you are not alone, look at all the shipment they have lost in one single date of shipment in one particular warehouse....apparently they were all empty box. Amazon screwing us again
