I received this email, how do I submit the information?
I received this email, how do I submit the information?
Hello ,
- Bank or credit card statement. The document must include the following information: The full name of the individual or the business, residential, or business address. It must also include the information of the bank that issued the statement and the records related to the purchase of the ASIN under review.
-- Registered businesses must upload their registration document. The document must state the name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the authority that issued the document, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).
-- Supply chain documents such as invoices and receipts that include the item's description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.
-- Proof of delivery, bill of lading, import and export documents, customs clearance documents and authorization letters from brands and licensed brand distributors are other examples of documents that may be requested.
Note: These documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format.
What happens if I do not send the requested information?
If you don't provide this information within 3 business days, or if your verification isn't successful, we may not allow you to sell on Amazon.
We're here to help
If you have questions about the content of this message, contact us at: inbound-appeals@amazon.com
I received this email, how do I submit the information?
I received this email, how do I submit the information?
Hello ,
- Bank or credit card statement. The document must include the following information: The full name of the individual or the business, residential, or business address. It must also include the information of the bank that issued the statement and the records related to the purchase of the ASIN under review.
-- Registered businesses must upload their registration document. The document must state the name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the authority that issued the document, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).
-- Supply chain documents such as invoices and receipts that include the item's description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.
-- Proof of delivery, bill of lading, import and export documents, customs clearance documents and authorization letters from brands and licensed brand distributors are other examples of documents that may be requested.
Note: These documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format.
What happens if I do not send the requested information?
If you don't provide this information within 3 business days, or if your verification isn't successful, we may not allow you to sell on Amazon.
We're here to help
If you have questions about the content of this message, contact us at: inbound-appeals@amazon.com
1 reply
April_Amazon
Hello @Seller_L0KYuKEkaM5s3,
Thank you for providing your Performance Notification. With this information, and help from an internal team, I have better ability to research your specific situation.
I understand it can be confusing when you are expected to provide documentation to Amazon.
In this situation, you should provide all the requested documents via the Submit new information button on the Account Health Page. This is the yellow button at the top right of the page.
You may have a better understanding of your specific issue by reviewing this: Intellectual Property Policy for Sellers and Responsible Sourcing documentation request requirements
I hope this information is beneficial for you.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
