NEED HELP PLEASE! MY ACCOUNT DEACTIVATED, UNDER SECTION 3!
Hello,
I have attached the screenshot. My account was deactivated, I still do not know the exact reason. I do not have any listing yet.
Last night, I did 2 things: I changed my individual account to professional, then changed back to individual.
Second, I was checking a product to list, and then somehow mistakenly I listed that product to check if it is working or no, it was an actual listing and then removed it back, they are saying that my listing has been deleted which I never had, I have no active listing or products at all after an hour I received the email below:
(Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement.)
And this one:
The Order Defect Rate (ODR) is a key measure of your ability to provide a good customer experience. It's all orders with a defect (defined below) as a percentage of total orders during a given 60-day time period.
An order has a defect if it results in negative feedback, an A-to-z Guarantee claim that is not denied, or a credit card chargeback.
Our policy is that sellers maintain an ODR under 1% in order to sell on Amazon. An ODR above 1% may result in account deactivation.
NEED HELP PLEASE! MY ACCOUNT DEACTIVATED, UNDER SECTION 3!
Hello,
I have attached the screenshot. My account was deactivated, I still do not know the exact reason. I do not have any listing yet.
Last night, I did 2 things: I changed my individual account to professional, then changed back to individual.
Second, I was checking a product to list, and then somehow mistakenly I listed that product to check if it is working or no, it was an actual listing and then removed it back, they are saying that my listing has been deleted which I never had, I have no active listing or products at all after an hour I received the email below:
(Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement.)
And this one:
The Order Defect Rate (ODR) is a key measure of your ability to provide a good customer experience. It's all orders with a defect (defined below) as a percentage of total orders during a given 60-day time period.
An order has a defect if it results in negative feedback, an A-to-z Guarantee claim that is not denied, or a credit card chargeback.
Our policy is that sellers maintain an ODR under 1% in order to sell on Amazon. An ODR above 1% may result in account deactivation.
2 replies
Seller_dotifYADa0BWY
Post the full performance notification, not just select lines.
Atlas_Amazon
Hello @Seller_AtJdDdZZTlj4c
Thank you for the information provided. I understand that your account was deactivated recently after making adjustments to the selling plan you are on. When setting up a new account, our team may take action to verify your information. This involves deactivating the account and requesting documents in the form of a utility bill or business license.
The documentation should match the information that is entered into your seller central account. Our team will take steps to verify the information provided. If they are unable to do so or identify any discrepancies in the information, they will reject the submission. Once you get a document accepted, you may be invited for video verification. This is normal and will need to be completed for reactivation.
Is this in relation to a violation or other type issue impacting the account? We will require more information regarding the overall issues on the account to be able to provide guidance.
We ask that you continue to utilize this thread for any additional details and steps that you have taken up to this point.
Best,
Atlas
