AMAZON NOT DOING RE-CHARGE
I need help with items that are refunded but also delivered to the customers. This was due to a systematic error related to the cargo company.
Though the cargos were on the way, as FEDEX informed me wrong tracking IDs, I thought that the cargos were lost / stolen on the way and would not reach the customers so I refunded the orders in order to avoid customer complaint, but after the refunds were processes, I was informed by the cargo company that the tracking nos provided were wrong and the correct tracking nos showed that the orders were delivered to the customers on time. I tried to reach the customers to explain the situation and request them to make the payment of the items they purchased, they have replied but they don't want to transfer to another website. Would you please help me recharge the customer the fee, I am affected by this financially. In the attachments you will find proof of deliveries, buyer messages, buyer feedbacks.
I have tried to file a SAFE-T Claim but it doesn't support it because I am not doing easy ship.
I need a manual help from amazon seller support team for this conflict immediately. I have been opening cases for month and still didn't get my money. The customers are willing to pay but AMAZON SA DOESN'T RECHARGE THEM. 3RD Party sellers getting used and throwed away. I can give the proofs of delivery and buyers message and feedbacks for these orders.
PLEASE I NEED URGENT HELP!
AMAZON NOT DOING RE-CHARGE
I need help with items that are refunded but also delivered to the customers. This was due to a systematic error related to the cargo company.
Though the cargos were on the way, as FEDEX informed me wrong tracking IDs, I thought that the cargos were lost / stolen on the way and would not reach the customers so I refunded the orders in order to avoid customer complaint, but after the refunds were processes, I was informed by the cargo company that the tracking nos provided were wrong and the correct tracking nos showed that the orders were delivered to the customers on time. I tried to reach the customers to explain the situation and request them to make the payment of the items they purchased, they have replied but they don't want to transfer to another website. Would you please help me recharge the customer the fee, I am affected by this financially. In the attachments you will find proof of deliveries, buyer messages, buyer feedbacks.
I have tried to file a SAFE-T Claim but it doesn't support it because I am not doing easy ship.
I need a manual help from amazon seller support team for this conflict immediately. I have been opening cases for month and still didn't get my money. The customers are willing to pay but AMAZON SA DOESN'T RECHARGE THEM. 3RD Party sellers getting used and throwed away. I can give the proofs of delivery and buyers message and feedbacks for these orders.
PLEASE I NEED URGENT HELP!
12 replies
Seller_urqVF5Fq2lf8Y
I experienced the same problem too. Amazon needs to help us with this. By doing so, he harms his own in-house salesman.
Jurgen_Amazon
Hello @Seller_gfb2X3ZdYGeXW,
Thank you for reaching out and providing the details of the situation you're facing with refunded orders that were eventually delivered to customers due to incorrect tracking information from the carrier (FEDEX).
While we understand the financial impact this issue has had on your business, unfortunately, this specific scenario falls outside of Amazon's scope of responsibility and support.
As a third-party seller, you have a direct contractual relationship with the carrier (FEDEX) for shipping and delivery services. Any discrepancies, errors, or issues related to tracking information, delivery confirmations, or mishandled shipments should be addressed directly with the carrier.
Amazon's role is primarily to facilitate the transaction between you (the seller) and the customer, but the logistics and delivery process are handled by the carrier you've chosen to work with.
In this case, since the incorrect tracking information and delivery confirmations originated from FEDEX, you will need to work directly with them to resolve the issue and seek appropriate compensation or reimbursement for the refunded orders that were eventually delivered.
Amazon does not have the authority or mechanism to recharge customers or process payments on behalf of third-party sellers in situations like this, as it would circumvent the established transaction process and potentially violate customer privacy and consent policies.
Our recommendation would be to gather all the relevant documentation, including proof of deliveries, buyer messages, and any communication with FEDEX, and escalate the matter through their established channels for claims and dispute resolution.
While we understand your frustration, unfortunately, Amazon's Seller Support team cannot intervene or manually process charges or refunds in this specific scenario, as it falls outside of our purview and policies.
We apologize for the inconvenience and hope you can resolve this matter directly with FEDEX as soon as possible.
Jurgen
Seller_McsU5Q4ziB8Rg
I experienced the same thing a few months ago. Your customer needs to tell amazon customer service and request a retrocharge.
