charging return shipping fees to customers
Can anyone please help me to understand why I am no longer able to charge customers a return shipping label fee for merchant fulfilled returns even if the customer ordered by mistake or if the item is no longer needed?
As Amazon has implemented insanely expensive return label fees (often 200% or more of the initial outgoing shipment fee) and in some cases the return label fees are in excess of the item sale price, it only seems right to be able to pass this on to the customers.
charging return shipping fees to customers
Can anyone please help me to understand why I am no longer able to charge customers a return shipping label fee for merchant fulfilled returns even if the customer ordered by mistake or if the item is no longer needed?
As Amazon has implemented insanely expensive return label fees (often 200% or more of the initial outgoing shipment fee) and in some cases the return label fees are in excess of the item sale price, it only seems right to be able to pass this on to the customers.
2 replies
Seller_WAZNnMBpd99sI
Safe-T-Claims are "intended" to be your fall-back position.
If, as usual, an Amazon Customer has lied on their Return Request, by selecting any reason that awards them "free" return shipping, in a clear attempt to defraud you--
Well then, you simply fill out your Safe-T-Claim, attach pictures of the returned item and most importantly, the prepaid return shipping label, a description of how/why the thief actually lied, and probably a screenshot of the Amazon Listing.
Then, in their grand benificence, the Safe-T-Claim reps will reward you with a credit/refund of the cost of that prepaid return shipping label.
Of course, many times they will instead inform you that your order qualified for "Free Returns" and they will deny you.
You then inquire about their ancestry, as it relates to actually human genomes vs the obvious alternatives...
Insults may grab the attention of a rep who might review your case.
You actually have about a 50/50 chance of getting a refund of the return shipping on the first go-round, 20/80 on the second 10/90 on any last chance review and 100% chance of being booted, and being happy about it if you persist beyond that.
But that's what you get when you agree to be put under the control of a corrupt and un-improvable business .... cough-cough, partner.
Seller_WZaf6YXpSizYf
I just realized this too. In the past, you could just file a Safe-T-Claim and they would credit you back the return postage. Not anymore. They are denying Safe-T-Claims for return postage when the buyer changes their mind, or even keeps the item for a while and later decides to return it for whatever reason. This is not fair and it would have been nice if they would have informed sellers of this policy change or at least have it clearly printed somewhere.
