Urgent Help Needed: False Counterfeit Notification and Unresponsive Rights Owner
Hello,
I urgently need help regarding a serious issue I encountered with my Amazon store. On April 3rd, I received a Counterfeit infringement notice for the brand Thrive Causemetics:
ASIN: B078SXTWQY
Title: Thrive Causemetics - Infinity Waterproof Eyeliner Shade: Ella (Brown Matte)
Infringement Type: Counterfeit
Trademark: TMA1074464
Complaint ID: 15054892771
Rights Owner: Thrive Causemetics
Email: thrivecausemetics (@) infringementreports.com
After receiving this notice, I started researching the "thrivecausemetics (@) infringementreports.com" extension and found that many people on the internet have received fake infringement notices from this extension. Other sellers who have experienced similar issues have reported this situation and opened discussions on https://sellercentral.amazon.com/seller-forums/.
Other Reports:
https://sellercentral.amazon.com/seller-forums/discussions/t/b13fd4c5-a4d0-48b4-9cb3-daa1f4949f32
https://sellercentral.amazon.com/seller-forums/discussions/t/f4a7aff2-3ef8-4059-8327-217df989b297
https://sellercentral.amazon.com/seller-forums/discussions/t/d491090c1a918d5e420efdf1800783b8?mons_redirect=stck_reroute
https://sellercentral.amazon.com/seller-forums/discussions/t/7815d1aa06e8ad3917aa080acdebbe0a?mons_redirect=stck_reroute
https://sellercentral.amazon.com/seller-forums/discussions/t/b3d45b17-d0f3-4c4e-9acc-b4d3cd75d459
https://sellercentral.amazon.com/seller-forums/discussions/t/4ba7609c-4fc1-4761-95c7-ea529b503f93
https://sellercentral.amazon.com/seller-forums/discussions/t/5b5f10d8-b83e-4bff-9449-d4144f7e55ee?mons_redirect=stck_reroute
https://sellercentral.amazon.com/seller-forums/discussions/t/d582530e-010c-4d3b-81a8-eb550599cf34
The problem is:
Despite reporting this situation to Amazon, I have not yet received a response.
My account is currently suspended and I cannot make sales.
I am trying to prove that this infringement is fake and that I am under a malicious attack, but I am not making any progress.
At this point, I urgently need the following:
Assistance from Amazon officials to address the issue and reactivate my account.
Guidance on how to deal with fake infringement notices.
A detailed explanation of the steps I need to take to protect my account health and my business.
My store and business are under great threat, and this situation is causing me both financial and emotional distress. Please respond urgently and help me.
Thank you.
Urgent Help Needed: False Counterfeit Notification and Unresponsive Rights Owner
Hello,
I urgently need help regarding a serious issue I encountered with my Amazon store. On April 3rd, I received a Counterfeit infringement notice for the brand Thrive Causemetics:
ASIN: B078SXTWQY
Title: Thrive Causemetics - Infinity Waterproof Eyeliner Shade: Ella (Brown Matte)
Infringement Type: Counterfeit
Trademark: TMA1074464
Complaint ID: 15054892771
Rights Owner: Thrive Causemetics
Email: thrivecausemetics (@) infringementreports.com
After receiving this notice, I started researching the "thrivecausemetics (@) infringementreports.com" extension and found that many people on the internet have received fake infringement notices from this extension. Other sellers who have experienced similar issues have reported this situation and opened discussions on https://sellercentral.amazon.com/seller-forums/.
Other Reports:
https://sellercentral.amazon.com/seller-forums/discussions/t/b13fd4c5-a4d0-48b4-9cb3-daa1f4949f32
https://sellercentral.amazon.com/seller-forums/discussions/t/f4a7aff2-3ef8-4059-8327-217df989b297
https://sellercentral.amazon.com/seller-forums/discussions/t/d491090c1a918d5e420efdf1800783b8?mons_redirect=stck_reroute
https://sellercentral.amazon.com/seller-forums/discussions/t/7815d1aa06e8ad3917aa080acdebbe0a?mons_redirect=stck_reroute
https://sellercentral.amazon.com/seller-forums/discussions/t/b3d45b17-d0f3-4c4e-9acc-b4d3cd75d459
https://sellercentral.amazon.com/seller-forums/discussions/t/4ba7609c-4fc1-4761-95c7-ea529b503f93
https://sellercentral.amazon.com/seller-forums/discussions/t/5b5f10d8-b83e-4bff-9449-d4144f7e55ee?mons_redirect=stck_reroute
https://sellercentral.amazon.com/seller-forums/discussions/t/d582530e-010c-4d3b-81a8-eb550599cf34
The problem is:
Despite reporting this situation to Amazon, I have not yet received a response.
My account is currently suspended and I cannot make sales.
I am trying to prove that this infringement is fake and that I am under a malicious attack, but I am not making any progress.
At this point, I urgently need the following:
Assistance from Amazon officials to address the issue and reactivate my account.
Guidance on how to deal with fake infringement notices.
A detailed explanation of the steps I need to take to protect my account health and my business.
My store and business are under great threat, and this situation is causing me both financial and emotional distress. Please respond urgently and help me.
Thank you.
1 reply
Nikki_Amazon
Greetings @Seller_ajy9DdO4G8qTZ,
Nikki here to help you with a counterfeit infringement notice from the brand Thrive Causemetics.
I'm sorry for the delay in responding to your post here at the Seller Forums. Our team of moderators is constantly working to address all inquiries as soon as we can.
- “Assistance from Amazon officials to address the issue and reactivate my account.”
In collaboration with Seller Support, I learned that they require you to send the invoices along with the complete contract. In your last submission, you only provided three pages of the contract, but they need to review the entire document.
- "Guidance on how to deal with fake infringement notices."
To protect my account health and my businesslease use the page Report abuse. Use this page only to report abuse. Please exercise discretion and do not use this form to report issues that you do not believe are cases of abuse. If you want to report an issue that is not a case of abuse, please use the page Contact Us.
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
Wish you all the best,
Nikki
