Frustration with Amazon reimbursement
Case Id #15225843701
Last month I noticed the item mentioned in the case charged 70.06CAD shipping fee per order caused by wrong dimension. And actually it should be around 10CAD. I asked Amazon to remeasure it and finally they corrected it. But they said the previous orders were not eligible for any reimbursement. I gave them order # to investigate but they mistakenly thought that I wanted to re-measure and said the result dimensions was the same.
The results of the two measurements are the same, so Amazon kept saying there is no reimbursement , but it should be done at the first time.
Frustration with Amazon reimbursement
Case Id #15225843701
Last month I noticed the item mentioned in the case charged 70.06CAD shipping fee per order caused by wrong dimension. And actually it should be around 10CAD. I asked Amazon to remeasure it and finally they corrected it. But they said the previous orders were not eligible for any reimbursement. I gave them order # to investigate but they mistakenly thought that I wanted to re-measure and said the result dimensions was the same.
The results of the two measurements are the same, so Amazon kept saying there is no reimbursement , but it should be done at the first time.
1 reply
Christine_Amazon
Hello @A_new
We are closing this thread. Please only create a single thread per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking. You may continue the discussion at the link posted below.
https://sellercentral.amazon.ca/seller-forums/discussions/t/f33842c0-ef13-4498-9d75-5774c9fcfbfa?postId=bb6237e1-3364-4e88-80b7-aa6dfbe8fdc9
Sincerely,
Christine
