Inactive account, already updated charge method
Hello,
My account was inactivated. I updated the Charge Methods with a valid credit card. I'm still receiving emails to update it. Is there something else I'm missing?
Message states:
We have temporarily placed your selling account in an inactive status.
To reactivate your selling account, verify your account and update your credit card information in Seller Central.
To update your credit card information, on the “Account Info” page, go to “Payment Information”, select “Charge Methods”, and add your credit card details.
For more information, go to “Seller Credit Card FAQ”:
https://sellercentral.amazon.com/help/hub/reference/GUQLF3C3HXXXERLC
The Amazon Services Team
Inactive account, already updated charge method
Hello,
My account was inactivated. I updated the Charge Methods with a valid credit card. I'm still receiving emails to update it. Is there something else I'm missing?
Message states:
We have temporarily placed your selling account in an inactive status.
To reactivate your selling account, verify your account and update your credit card information in Seller Central.
To update your credit card information, on the “Account Info” page, go to “Payment Information”, select “Charge Methods”, and add your credit card details.
For more information, go to “Seller Credit Card FAQ”:
https://sellercentral.amazon.com/help/hub/reference/GUQLF3C3HXXXERLC
The Amazon Services Team
3 replies
Seller_f4a7xAPCCSMqD
Just to confirm, it is a credit card and not a debit card, correct?
Seller_nRFmxiQg4EGrw
As already stated, important that it be CREDIT, not DEBIT. It also should have an expiration date at least 3 months out, and not be maxed out.
Some people have reported resolving problems like this by first deleting the old card and updating with new on the BUYER side first, then doing so on the seller side.
Cooper_Amazon
Good Evening @Seller_jN8aNb8XrihV9 , it looks like you were able to get some guidance from our seasoned sellers who were helping you troubleshoot the charge method messages you were receiving on your selling account.
If any of their replies helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. This helps other sellers find the answer to your question at the top of the post just in case they find themselves in a similar situation.
Additionally, I wanted to provide some more information around Debit cards and Credit cards and requirements you should know when registering your card.
- We definitely accept credit cards.
- We definitely don’t accept pre-paid cards.
- Debit cards have a range of permissions/functions depending on the bank, cardholder, etc. A debit card may or may not be accepted.
We verify your credit card based on the following requirements. Violating one or more of the requirements below will result in your card being denied by Amazon.
- The number you entered should match the number on your credit card.
- The billing address you entered should match the billing address on your credit card statement.
- The CVV code you entered should match the code on your credit card.
- The card expiration date should be at least 6 months from when you add the card.
- The card holder’s name you entered should match the card holder’s name on your credit card (in the Latin-script alphabet).
- The card should not be a prepaid, virtual, or gift card.
- The card should be chargeable in the currency of the Amazon store(s) for which the card is being provided.
- The card should have adequate credit limit to pay for the charge.
- If you were asked to enter a unique security code by your financial intuition, the code you entered should match the code sent to the card holder via SMS, email, or token.
If your card meets all the requirements above but is still listed as invalid, we recommend trying a different card or contacting your financial institution for further assistance.
If you have tried at least two different credit cards that meet the requirements above and all of them were denied, reach out to Amazon Selling Partner Support for assistance.
Feel free to let us know if you have any questions regarding the information above and we'd be happy to help. Have a wonderful rest of the week. Sincerely, Cooper_Amazon
