My listing doesn't automatically translate the correct information into French.
Hello,
My listing isn't automatically translating from English to French. All the information in French on my listing is incorrect - the title, description, and measurements are all wrong. Even when I make changes in English, they don't automatically reflect in French. It still shows outdated data. Customers viewing the listing in French are seeing incorrect information about the product. Do you have any solutions? I've contacted Amazon support over 10 times, but they just keep going in circles without fixing the problem.
My listing doesn't automatically translate the correct information into French.
Hello,
My listing isn't automatically translating from English to French. All the information in French on my listing is incorrect - the title, description, and measurements are all wrong. Even when I make changes in English, they don't automatically reflect in French. It still shows outdated data. Customers viewing the listing in French are seeing incorrect information about the product. Do you have any solutions? I've contacted Amazon support over 10 times, but they just keep going in circles without fixing the problem.
2 replies
Christine_Amazon
Hello @Seller_cAUyhvM8eVS0H
This is Christine from Amazon Forums.
I have escalated, to the team in charge, your situation.
As soon as I have more information, I will contact you through here.
Christine.
Christine_Amazon
Hello @Seller_cAUyhvM8eVS0H
Christine here.
The team in charge will continue working with you on the case ID 15536228711.
Hope you have a great day!
Christine.
