Unfair A-Z Claim (Again!) as a result of Purolator Tracking number not being tracked
Hello,
We received the A to Z request but I believe this case went against us because Purolator tracking numbers cannot be track.
Order ID:701-1157131-1975404
Why is this happening?
"The customer claimed an issue with delivery for their order and the tracking information is either missing or invalid. Per policy, valid tracking was required on this order."
After this, we sent all details in our reply. And;
Conclusion; Granted...
This false A-Z claim granted cause of the tracking number is incorrect. The item was shipped on time and the valid tracking number was entered correctly. Therefore, this claim has been incorrectly granted against us and there is nothing we can do to resolve this. Is this a repeat of the VTR issue that has affected us and many other sellers in the past? After the huge issue we had with Canada Post, it is unacceptable that Amazon is unable to track the tracking numbers on our Purolator shipments.
Dear sellers, have you encountered this problem? I am concerned that the Purolator tracking numbers are cannot track on Amazon's side. I would be very happy if you could share information on this.
If any moderator wants to check the tracking number, the case id is as follows;
Case ID:16953319641
Best Regards,
Unfair A-Z Claim (Again!) as a result of Purolator Tracking number not being tracked
Hello,
We received the A to Z request but I believe this case went against us because Purolator tracking numbers cannot be track.
Order ID:701-1157131-1975404
Why is this happening?
"The customer claimed an issue with delivery for their order and the tracking information is either missing or invalid. Per policy, valid tracking was required on this order."
After this, we sent all details in our reply. And;
Conclusion; Granted...
This false A-Z claim granted cause of the tracking number is incorrect. The item was shipped on time and the valid tracking number was entered correctly. Therefore, this claim has been incorrectly granted against us and there is nothing we can do to resolve this. Is this a repeat of the VTR issue that has affected us and many other sellers in the past? After the huge issue we had with Canada Post, it is unacceptable that Amazon is unable to track the tracking numbers on our Purolator shipments.
Dear sellers, have you encountered this problem? I am concerned that the Purolator tracking numbers are cannot track on Amazon's side. I would be very happy if you could share information on this.
If any moderator wants to check the tracking number, the case id is as follows;
Case ID:16953319641
Best Regards,
14 replies
Seller_7LrAV0m5llaI7
I have had a case open for this exact Purolator tracking issue since April, with no resolution.
Every few days I get a message saying the "team is looking into it", and that "we apologize for the amount of extra time it's taking"
Seller_7LrAV0m5llaI7
Yes, I have
I provided the signature confirmation of delivery, and after it was rejected, I had to get a forum moderator involved.
Seller_weu5C3hytYJvl
We should boycott this garbage company. Buyers return rocks, sellers have to pay out of pocket. Amazon isn't protecting us for ZILCH.
Seller_uYzd2yaKrbOHf
@Ricardo_Amazon @Jurgen_Amazon @Daryl_Amazon We need your attention. Please advise
Seller_GFGMqpluFFVE9
We did not have an A-Z claim due to invalid tracking, however I can tell you that Amazon is notorious for not confirming valid tracking numbers, our VTR rate is constantly affected due to "invalid tracking" which are 100% ACCURATE. We tried to contact seller support regarding the issue several times but no help was offered and we just gave up trying to resolve the issue.
Seller_KEFk8ucPv8VdM
Amazon is just nothing. We all loose money against spammers. They know exactly how to get free stuff. I had many every year. And all the time sales are slow because of ODR. Invalid tracking. Delivered packages and broken items and low feedbacks. We buyers get ripped off. I try to be very nice as I can but still every good goes to the buyers.
Seller_9jiPFOyvUijDr
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Christine_Amazon
Dear Amazon Team,
HELP ME PLEASE... I am desperate and writing to you as a last resort.
First and foremost, I want to express my gratitude for the opportunity to work with Amazon and how much I appreciate being part of this platform. Unfortunately, I am currently facing a serious issue, and I urgently need your assistance.
Due to the recent shipping crisis cased by courier strikes in Canada, many of my customers did not receive their orders on time. As a result, I have received several A-to-Z claims, which have severely impacted my Order Defect Rate (ODR) and significantly disrupted my business performance.
Before the shipping crisis, my ODR was excellent, and I was consistently focused on providing the best service to my customers. However, this situation has caused me to lose all my buybox privileges, and my sales have almost come to a standstill. For over a month, I have been communicating with my customers, issuing refunds, and doing everything in my power to resolve their issues. Unfortunately, these efforts have not been sufficient, and I cannot recover without some relief from the A-to-Z claims.
I kindly ask for your understanding and support during this difficult time. No business can endure such a crisis alone. Please consider removing at least some of the A-to-Z claims to help me and my business get back on track.
Thank you very much for your understanding and cooperation. I truly appreciate your help and wish you continued success in your work.
Best regards,
order numbers from a to z:
702-9907049-1637026
701-4560579-3280265
701-5533075-8461056
702-4102053-2616240
701-1468991-9321066
701-8722021-8365857
702-9152967-7380201
701-1578377-1887408
702-9084099-3489021
701-1662555-2392268
701-1183514-9647430
702-6966923-8669009
702-8285963-2402626
701-4281028-7545025
