Full Balance in Account Level Reserve - No Disbursements
I have all my funds held in my reserve balance. I was supposed to have a disbursement on the 28th but it was then changed to $0.00 and no disbursement was made. Now all new sales are going into account level reserve and the next payout period also has $0.00 available. I have opened a case but it has been transferred without a response.
Account health is normal, no violations, no email, no performance notification. It just says under Payment Policy on my account health page "Funds are being held while your account is being reviewed". But I have no notification that there was one being conducted.
I am wondering what is going on with my balance? Could I please get a response or what the review is in regard to?
@Ricardo_Amazon@Daryl_Amazon@Ka_Amazon@Seller_nd2GjVORbWy6x
Case ID 15728252971
Full Balance in Account Level Reserve - No Disbursements
I have all my funds held in my reserve balance. I was supposed to have a disbursement on the 28th but it was then changed to $0.00 and no disbursement was made. Now all new sales are going into account level reserve and the next payout period also has $0.00 available. I have opened a case but it has been transferred without a response.
Account health is normal, no violations, no email, no performance notification. It just says under Payment Policy on my account health page "Funds are being held while your account is being reviewed". But I have no notification that there was one being conducted.
I am wondering what is going on with my balance? Could I please get a response or what the review is in regard to?
@Ricardo_Amazon@Daryl_Amazon@Ka_Amazon@Seller_nd2GjVORbWy6x
Case ID 15728252971
20 replies
Seller_bEnDkoOjcRmkg
Same here. don't have any idea why this is happening. no response from Amazon seller support or account health or Disbursement -appeal or payment team. I have raised so many cases but no response.
Seller_yPoFXvDzWSX1y
Great ! Can you help me about this issue ? What was your steps ? I opened a case and they forwarded the case to Payment Department.
Seller_bEnDkoOjcRmkg
I just resubmitted my deposit and charge Method.
Seller_yPoFXvDzWSX1y
Interesting ! What is a relationship between hold payments and charge methods. I dont understant really :)
Seller_y7W9ccUlauftE
You have to have a valid credit card on file (charge method) or amazon will put a hold on payments to you. Amazon wants a method (credit card) to recover money paid out if the seller screws up.
Seller_yPoFXvDzWSX1y
They are already in the system and valid.
Roberto_Amazon
@Argus_Canada
I am sorry you are also going through this. I have confirmed that your account is no longer under review and your disbursements are scheduled as expected. Your situation is similar to the one reported by a member who posted this thread. The same response applies to your case:
Account reviews are standard and can happen for multiple reasons, as outlined in our help page below:
What is account-level reserve?
Your account is under review
We might reserve funds if we notice an unexpected change in your sales or account activity, or if you are a new seller with estimated delivery times that are longer than your settlement period.
Keep in mind that your account is also subject to "Payments based on delivery date".
In addition to that, I noticed that you originally posted about this in this thread. I will close that thread to avoid duplicate responses.
Regards,
Seller_J5Ni2Y6saOPFR
@Christine_AmazonCan you help me with this case?
Seller_DGT1u9nkD6wcL
are you a new seller? if you are a new seller, the fund will be held at one month or longer
Seller_BTfXYvK2wyPzM
Same here. Just happened yesterday. Guess it might be Amazon system glitch.
Roberto_Amazon
Hello! @Seller_J5Ni2Y6saOPFR
Thank you for using the Forums. My apologies that this impacting your disbursements, I have checked your account and confirmed that your account is no longer under review and your disbursements are scheduled as expected.
Account reviews are standard and can happen for multiple reasons, as outlined in our help page below:
What is account-level reserve?
Your account is under review
We might reserve funds if we notice an unexpected change in your sales or account activity, or if you are a new seller with estimated delivery times that are longer than your settlement period.
Keep in mind that your account is also subject to "Payments based on delivery date".
Regards,
Roberto
