Review Violating Community Guidelines
I recently received a negative review, that has mentioned pricing, which I believe goes against the community guidelines for customer reviews. I have reported the review, opened multiple cases, emailed community-help@amazon.com, and talked to support, and I have not recieved any resolution. Any suggestions on how to proceed?
Review Violating Community Guidelines
I recently received a negative review, that has mentioned pricing, which I believe goes against the community guidelines for customer reviews. I have reported the review, opened multiple cases, emailed community-help@amazon.com, and talked to support, and I have not recieved any resolution. Any suggestions on how to proceed?
2 replies
Seller_ijn4I53pu3woI
There's nothing against mentioning pricing in the Guidelines for Customer Reviews:
What you're probably thinking about are the guidelines for Seller Feedback, which is a very different thing:
In short, if you've received a negative review that mentions pricing, you won't get anywhere trying to have it removed - it won't be. If you've received negative seller feedback that mentions pricing, you have a shot.
Quincy_Amazon
Hello @Seller_WMyLW8eahfnPF
Thank you for posting to the Forums and thank you to @Seller_ijn4I53pu3woI for providing those resources.
I understand that you have already utilized the Report Abuse channel as well as sent an email to the email address provided. If you need additional assistance, please feel free to provide the case ID number(s) opened with Support regarding this concern and I can review the correspondence already provided.
Please note that for privacy reasons, the results of our investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
Regards,
Quincy_Amazon
