URGENT FEW HOURS LEFT: Suspected Image Copyright Misuse
I received suspected image copyright misuse violation. It mentions the brand TopG**. The pictures or design does NOT belong to the mentioned brand. IMPACT is HIGH. Not yet affected as I have 24 hours to resolve.
It is giving me the option to simply remove the picture and let this matter go. But the issue here is that the listing is generic and dpes not belong to me. I have simply uploaded my offer on this existing listing. So I can not delete the pictures and get rid of this matter. I dont have the authority to edit any attribute of that listing except for creating my offer (me too listing).
Now what do I do? It says deleting the listing will not affect the violation. How do I get rid of this?
@Emet_Amazon @Tatiana_Amazon @Cade_Amazon
email says this:
Dear Seller,
The following listings are at the risk of deactivation due to violations of our policies. We are reaching out to you about this issue before it impacts your ability to sell so we can resolve this with limited impact to your business. To prevent the removal of this ASIN, please take the requested actions through your Account Health page before the dates listed on the Account Health page. You can find details of the at-risk ASINs below.
Why is this happening?
We have taken this measure because we suspect your listing for this product infringes on the intellectual property of others. The listing of this product uses the protected copyright image of a rights owner on its product detail page. We have not been able to confirm that you are authorized to use this copyrighted image on the product detail page. Unauthorized use of copyright image is likely to cause confusion as to the source, endorsement or affiliation of the goods. Infringement of copyright is a violation of Amazon’s intellectual property policy: https://sellercentral.amazon.com/help/hub/reference/201361070.
How to address the listing violation?
To address your listing violation, click ‘Resolve’ next to each affected ASIN in the Suspected intellectual property violations section of your Account Health page. The violation, along with the name of the brand that owns the copyright image, can be found under the “Reason” column on the Product policy compliance page on
To successfully appeal, you will need to submit the listing to Amazon for review after performing one of the following actions:
1. If the product is manufactured by the brand that owns the copyright identified, make sure that you have input the correct and complete brand name for this listing.
2. If the listing contains a copyrighted image which does not belong to you and which you have not received permission from the rights owner to use, edit the listing to remove the unauthorized image before appealing.
Once you have updated the listing as requested above and are ready to have the listing reviewed for reactivation, notify us on your Account Health page by clicking ‘Resolve’ next to the deactivated listing and following the instructions provided:
Have your listings been removed in error?
If you believe there has been an error, please submit an explanation through your Account Health page by clicking the ‘Resolve’ button next to the impacted ASIN and follow the instructions provided in “Has your listing been deactivated in error” section. Your explanation should include the following information:
1. A letter of authorization or licensing agreement proving that you are authorized by the rights owner to create and list products using their copyright image in relation to your product. The documentation submitted must meet the following criteria:
- The document Includes name and address of rights owner.
- The document explicitly authorizes you to make and list products using the rights owner’s copyright image.
2. An explanation and any evidence or documentation demonstrating how the listings do not violate our intellectual property policies.
What happens if I do not address the policy violation?
The listing violation notification for this ASIN will continue to remain on your Account Health page for 180 days. We encourage you to address this violation notice to ensure you maintain good Account Health. If you do not take steps to address this policy violations and incur additional violations, your Amazon selling account may be deactivated.
You can view your account performance or by selecting Account Health on the home page of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies that are required to sell on Amazon.
We are here to help.
If you have questions about this policy or your account, contact us at
Thank you.
Amazon
URGENT FEW HOURS LEFT: Suspected Image Copyright Misuse
I received suspected image copyright misuse violation. It mentions the brand TopG**. The pictures or design does NOT belong to the mentioned brand. IMPACT is HIGH. Not yet affected as I have 24 hours to resolve.
It is giving me the option to simply remove the picture and let this matter go. But the issue here is that the listing is generic and dpes not belong to me. I have simply uploaded my offer on this existing listing. So I can not delete the pictures and get rid of this matter. I dont have the authority to edit any attribute of that listing except for creating my offer (me too listing).
Now what do I do? It says deleting the listing will not affect the violation. How do I get rid of this?
@Emet_Amazon @Tatiana_Amazon @Cade_Amazon
email says this:
Dear Seller,
The following listings are at the risk of deactivation due to violations of our policies. We are reaching out to you about this issue before it impacts your ability to sell so we can resolve this with limited impact to your business. To prevent the removal of this ASIN, please take the requested actions through your Account Health page before the dates listed on the Account Health page. You can find details of the at-risk ASINs below.
Why is this happening?
We have taken this measure because we suspect your listing for this product infringes on the intellectual property of others. The listing of this product uses the protected copyright image of a rights owner on its product detail page. We have not been able to confirm that you are authorized to use this copyrighted image on the product detail page. Unauthorized use of copyright image is likely to cause confusion as to the source, endorsement or affiliation of the goods. Infringement of copyright is a violation of Amazon’s intellectual property policy: https://sellercentral.amazon.com/help/hub/reference/201361070.
How to address the listing violation?
To address your listing violation, click ‘Resolve’ next to each affected ASIN in the Suspected intellectual property violations section of your Account Health page. The violation, along with the name of the brand that owns the copyright image, can be found under the “Reason” column on the Product policy compliance page on
To successfully appeal, you will need to submit the listing to Amazon for review after performing one of the following actions:
1. If the product is manufactured by the brand that owns the copyright identified, make sure that you have input the correct and complete brand name for this listing.
2. If the listing contains a copyrighted image which does not belong to you and which you have not received permission from the rights owner to use, edit the listing to remove the unauthorized image before appealing.
Once you have updated the listing as requested above and are ready to have the listing reviewed for reactivation, notify us on your Account Health page by clicking ‘Resolve’ next to the deactivated listing and following the instructions provided:
Have your listings been removed in error?
If you believe there has been an error, please submit an explanation through your Account Health page by clicking the ‘Resolve’ button next to the impacted ASIN and follow the instructions provided in “Has your listing been deactivated in error” section. Your explanation should include the following information:
1. A letter of authorization or licensing agreement proving that you are authorized by the rights owner to create and list products using their copyright image in relation to your product. The documentation submitted must meet the following criteria:
- The document Includes name and address of rights owner.
- The document explicitly authorizes you to make and list products using the rights owner’s copyright image.
2. An explanation and any evidence or documentation demonstrating how the listings do not violate our intellectual property policies.
What happens if I do not address the policy violation?
The listing violation notification for this ASIN will continue to remain on your Account Health page for 180 days. We encourage you to address this violation notice to ensure you maintain good Account Health. If you do not take steps to address this policy violations and incur additional violations, your Amazon selling account may be deactivated.
You can view your account performance or by selecting Account Health on the home page of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies that are required to sell on Amazon.
We are here to help.
If you have questions about this policy or your account, contact us at
Thank you.
Amazon
1 reply
Stevie_Amazon
Hi there @Seller_Ho0X8JFXdMv2t,
Thank you so much for posting within the Forums. I hope this finds you well.
I would like to apologize for the time it has taken for the moderation team and I to respond here. Your patience is greatly appreciated.
I understand you have a suspected copyright misuse violation present on your account health page and have questions regarding your next steps.
As this is not your listing and the ability to update the listing or remove information may be restricted, you could delete the particular listing from your inventory if the listing no loner applies to your product or if you do not want to sell that product anymore.
Have your listings been removed in error?
If you believe there has been an error, please submit an explanation through your Account Health page by clicking the ‘Resolve’ button next to the impacted ASIN and follow the instructions provided in “Has your listing been deactivated in error” section. Your explanation should include the following information:
1. A letter of authorization or licensing agreement proving that you are authorized by the rights owner to create and list products using their copyright image in relation to your product. The documentation submitted must meet the following criteria:
- The document Includes name and address of rights owner.
- The document explicitly authorizes you to make and list products using the rights owner’s copyright image.
2. An explanation and any evidence or documentation demonstrating how the listings do not violate our intellectual property policies.
What happens if I do not address the policy violation?
This is the option you should take if you have authorization to utilize the intellectual property in question. Alternatively, this will also be the option you choose to provide evidence and insight into how you are not violating the intellectual property of others.
Do you have any case IDs for these listings?
All the best,
Stevie.
