Ship From Address Save Button Greyed Out
Hi, I am new to Amazon FBA and am having the same issue as others in this forum. When I try to send my inventory, I need to add a "ship from" address. I have entered all the details of my address and phone number (although I sometimes also can't get the phone number field to verify the input data), the "Save and Close" button is still greyed out, so I cannot proceed with creating my FBA shipment. I have also verified that it matches my business address. I have opened a few cases for this and they have all been closed - the steps for clearing cache and different browsers (Brave, Edge, Firefox) are not working for me. Can anybody help with this?
@Steve_Amazon @Dominic_Amazon @KJ_Amazon Your input is greatly appreciated!
Ship From Address Save Button Greyed Out
Hi, I am new to Amazon FBA and am having the same issue as others in this forum. When I try to send my inventory, I need to add a "ship from" address. I have entered all the details of my address and phone number (although I sometimes also can't get the phone number field to verify the input data), the "Save and Close" button is still greyed out, so I cannot proceed with creating my FBA shipment. I have also verified that it matches my business address. I have opened a few cases for this and they have all been closed - the steps for clearing cache and different browsers (Brave, Edge, Firefox) are not working for me. Can anybody help with this?
@Steve_Amazon @Dominic_Amazon @KJ_Amazon Your input is greatly appreciated!
11 replies
Seller_z3XfkorVSmnEY
Have you signed up for FBA?
Is your ship from address a street address in the continental US?
Jameson_Amazon
Hi @Seller_g6kQpaw0Io81r,
Thank you so much for reaching out on the seller forums!
I just took a further look into your case 14359032221 about this situation, did the advice provided in their latest correspondence help resolve this issue here?
If all the blank spaces (even the optional ones) are filled out with the correct information and you're still experiencing this issue, please let me know!
All the best,
Jameson
Seller_MJcpDbkY4FceM
you just have to go back & forth with seller support. Also delete your history etc & try from a new computer. it took 3 days for the system to allow me to add my address.
