Hello, we are trying to add a new branded product to which another listing on Amazon exists.

According to the message we received they are Generic and there is an obvious brand logo on the box.

Now, we are blocked from adding it as a generic product as a would be a duplicate entry, and when we try to add it as a branded product (the brand has been approved by Amazon) we get this error:

"You cannot change a product detail page or add offers on another seller’s generic product or copy the product detail page to another store. If you want to sell a generic product, you must create a new product. To create a new product, follow the process outlined in Add a Product tool. For more information, go to Amazon Generic Product Policy. If you believe you are compliant with our policy, contact Selling Partner Support and mention error code 5885. When you contact Selling Partner Support, provide the following information: • Product title • SKU • ASIN • If you are using an inventory file template for feeds upload, provide the Batch ID of the processing report • Real world image of the product and packaging that clearly shows if the product is generic and unbranded"

Does anyone have a clue how we can move forward? Amazon seller service doesn't see a problem and they keep replying that we should add the product as a branded one instead of a generic entry.

Thanks!