Subject: Request for Assistance in Removing Negative Feedback Due to Canada Post Strike (Case ID: 17020074121)
Dear Amazon Support Team,
Due to the Canada Post strike, shipping was severely delayed. To avoid delays, I attempted to switch carriers, but the package still arrived late. The customer left a 1-star negative feedback before receiving the item, expressing dissatisfaction. I proactively addressed the issue (Case ID: 17020074121), and the customer was satisfied with the resolution, agreeing to remove the feedback. However, they mentioned being unable to locate the option to delete it and have since been unresponsive.
As a seller committed to customer satisfaction, this feedback has significantly impacted my store. I kindly request your assistance in reviewing and removing this feedback, as it stems from circumstances beyond my control. Thank you for your support!
Best regards
Subject: Request for Assistance in Removing Negative Feedback Due to Canada Post Strike (Case ID: 17020074121)
Dear Amazon Support Team,
Due to the Canada Post strike, shipping was severely delayed. To avoid delays, I attempted to switch carriers, but the package still arrived late. The customer left a 1-star negative feedback before receiving the item, expressing dissatisfaction. I proactively addressed the issue (Case ID: 17020074121), and the customer was satisfied with the resolution, agreeing to remove the feedback. However, they mentioned being unable to locate the option to delete it and have since been unresponsive.
As a seller committed to customer satisfaction, this feedback has significantly impacted my store. I kindly request your assistance in reviewing and removing this feedback, as it stems from circumstances beyond my control. Thank you for your support!
Best regards
3 replies
JiAlex_Amazon
Hello @Seller_8t8Smn6tgECcx
Following on your post, I want to let you know, internal team will reach out to you on case ending 6961 related to this.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
