Multiple language (FR & EN), one Marketplace (Canada)
I need your advice, as I'm currently on my thirtieth exchange with Amazon, and they just keep passing the issue to a new support agent. We're a Canadian-based manufacturer, selling our product only in Canada. Our listings were created in English, but 50% of our customer base is French. Amazon's auto-translate feature is not working for us, and the French version of our title, description, etc., is misleading and doesn't represent our product. We've already had a bunch of returns because of this.
How can I edit only the French version without affecting the English one? We tried uploading a feed file in French, but it didn't work.
Any advice?
Multiple language (FR & EN), one Marketplace (Canada)
I need your advice, as I'm currently on my thirtieth exchange with Amazon, and they just keep passing the issue to a new support agent. We're a Canadian-based manufacturer, selling our product only in Canada. Our listings were created in English, but 50% of our customer base is French. Amazon's auto-translate feature is not working for us, and the French version of our title, description, etc., is misleading and doesn't represent our product. We've already had a bunch of returns because of this.
How can I edit only the French version without affecting the English one? We tried uploading a feed file in French, but it didn't work.
Any advice?
6 replies
Christine_Amazon
Hello @Seller_eDXeqwtD9i7Ga
Christine here from Amazon Forums.
I do see you have an open case (15798185731) with the team in charge.
Please follow up on this case for any recommendation or if they request any type of information.
Also, I would like to invite other sellers to help with this question, if you have been in a situation what you've done to fix it?
Thank you
Christine.
Seller_eDXeqwtD9i7Ga
Still trying to figure out how to do? Any suggestions?
Christine_Amazon
Hi @Seller_eDXeqwtD9i7Ga
Christine here from Amazon Forums.
The team in charge has opened Case ID: 16035987991 where they will continue to work with you until the issue is resolved.
Hope you have a nice day!
Christine 😊
