Repeat violation: Trademark text misuse
Hi Anyone. I need help They keep rejecting my plans of action. I believe I narrowed it down to this statement in their reply.
Please include the missing information listed below in your appeal:
The missing information has a few ASIN's and a complaint ID.
For the life of me I cannot find this complaint ID. I am not sure how I can reply with a plan of action if I dont know what the complaint is exactly. As far as the ASIN's thay have been deleted so that's another dead end.
Anyone have any ideas where I can find the original complaint ID so that I can reference it in my plan of action to at least give me a shot of reactivating the account ? Thank you
Repeat violation: Trademark text misuse
Hi Anyone. I need help They keep rejecting my plans of action. I believe I narrowed it down to this statement in their reply.
Please include the missing information listed below in your appeal:
The missing information has a few ASIN's and a complaint ID.
For the life of me I cannot find this complaint ID. I am not sure how I can reply with a plan of action if I dont know what the complaint is exactly. As far as the ASIN's thay have been deleted so that's another dead end.
Anyone have any ideas where I can find the original complaint ID so that I can reference it in my plan of action to at least give me a shot of reactivating the account ? Thank you
1 reply
Emet_Amazon
Hello @Seller_L7daByHyl2cxI,
Thank you for sharing your concern with a trademark text misuse violation.
Repeat violation: Trademark text misuse
As you mentioned in your subject, this was due to a repeat violation of our trademark policy. So I can best assist, I will need to clarify some information surrounding this situation. When your account was deactivated for the repeat violation, can you clarify if this was a suspected intellectual property violation or a received intellectual property violation? The requirements to address each situation may vary, so it's important to understand the specifics.
Typically with a trademark text misuse, they are associated with a suspected intellectual property violation and may require all affected listings be updated to reflect compliance. We will also require a valid explanation showing your understanding of the issue, which will include what happened, how and why it occurred, what you did you correct the situation, and how you will prevent any future occurrences.
The concern I can see happening in this situation is due to the "repeat violation". When a repeat violation occurs, we may not be able to accept an explanation, and will require proof of compliance or that you were previously authorized to use the intellectual properties.
If there is a complaint ID, it would typically be included in a performance notification. I would ask that you share the original notice you received on the situation along with the plan of action you mentioned creating. This will allow me to better assess your situation and provide further guidance on the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
